Reservations Associate

1 month ago


Kochi Kerala, India Marriott International, Inc Full time

**Job Number** 24082945

**Job Category** Reservations

**Location** Four Points by Sheraton Kochi Infopark, Infopark Kochi Phase 1 Campus, Kochi, Kerala, India VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.



  • Nedumbassery, Kochi, Kerala, India FLORA HOSPITALITY INDIA Full time

    A reservation agent or associate is responsible for assisting customers in making reservations for various services, such as hotel rooms, flights, rental cars, or activities. They must be knowledgeable about the products and services they offer and be able to answer any questions customers may have. In addition to taking reservations, a reservation agent or...


  • Kochi, India Grand Hyatt Kochi Full time

    Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Associate - Reservations is responsible to assist the Reservation Manager in managing the Reservations Department and work closely with...


  • Kochi, Kerala, India Marriott International, Inc Full time

    **Job Number** 24089073 **Job Category** Reservations **Location** Le Méridien Kochi, Maradu, Kochi, Kerala, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation...


  • Kochi, Kerala, India Marriott International, Inc Full time

    **Job Number** 24081150 **Job Category** Reservations **Location** Four Points by Sheraton Kochi Infopark, Infopark Kochi Phase 1 Campus, Kochi, Kerala, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone,...


  • Kochi, India Marriott International, Inc Full time

    **Job Number** 24027232 **Job Category** Reservations **Location** Kochi Marriott Hotel, Lulu International Shopping Mall, Kochi, Kerala, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....


  • Kochi, Kerala, India IBIS Full time

    **Job Description** Reservation Operation** - Work with internal/external representatives from different functions for executing the reservations. - Provide effective support to the team to enable them to provide a range of effective and efficient services. - Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer...

  • Associate Reservations

    2 months ago


    Kochi, India Hexcel Full time

    The Reservation Executive should handle requests from in house Sales Team and travel agents via phone or other platforms. - Should make sure booking information is input correctly into the system. - Needs to maintain and update room vacancies for the sales team. - Should support meet monthly revenue/ Sales targets. This is being done by coming up with...


  • Kochi, India Hexcel Full time

    The Reservation Executive should handle requests from in house Sales Team and travel agents via phone or other platforms. - Should make sure booking information is input correctly into the system. - Needs to maintain and update room vacancies for the sales team. - Should support meet monthly revenue/ Sales targets. This is being done by coming up with...


  • Kochi, Kerala, India Grand Hyatt Full time

    Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Team Leader - Reservations is responsible to assist the Reservation Manager in managing the Reservations Department and work closely...


  • Kochi, India Hyatt Corporation Full time

    Reservations Associate - Front Office Grand Hyatt IN - KL - KochiFront OfficeHourly/Entry Level EmployeeFull-timeReq ID: KOC000614Local Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner...

  • Reservations Associate

    24 hours ago


    kochi, India Marriott International Full time

    POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer...

  • Reservations Associate

    2 months ago


    Kochi, India Marriott International, Inc Full time

    **Job Number** 24018913 **Job Category** Reservations **Location** Le Méridien Kochi, Maradu, Kochi, Kerala, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation...


  • Kochi, Kerala, India Grand Hyatt Full time

    Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. You will be responsible to assist the in managing the Reservations Department and work closely with Marketing and Sales and other relevant...

  • Reservation Executive

    1 month ago


    Kochi, India Princy Travels Full time

    **Responsibilities**: - Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’ desired travel dates. - Helping plan travel itineraries by...


  • Kochi, Kerala, India Kerala Travels Interserve Ltd Full time

    SoftwareWe are looking for detail-oriented reservation agents to assist our customers with their booking needs Should be well versed in GDS Softwares like Galileo, Amadeus & Sabre. Corporate/B2B Travel booking experience. Handling day to day operations and follow ups efficiently and effectively. Coordinate with International travel service...


  • Kochi, India Hyatt Corporation Full time

    Reservations Teamleader - Front Office Grand Hyatt IN - KL - KochiReservationsEntry Level ManagerFull-timeReq ID: KOC000615Local Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations....


  • Kochi, India PALMYRA HOTELS Full time

    Communicating with other departments, such as housekeeping and maintenance, to ensure that guests’ requests are met. - Updating and maintaining customer information in the reservation system. - Updating and maintaining customer information in the reservation system. - Updating and maintaining customer information in the reservation system. - Answering any...


  • Kochi, India imperativ hospitality Full time

    **GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES**: Registerguests and assigns rooms. Accommodates special requests whenever possible. Assists in pre-registrationand blocking of rooms for reservations. Thoroughly understand and adheres to proper credit, check - cashing, and cash handling policies and procedures. Understands room statusand room...


  • Kochi, Kerala, India Computer Warriors Education Pvt Ltd. Full time

    We are Hiring for Ground Staff/ Customer Service Associate for Leading Airlines for Both Males and Females ( Only Freshers ) Job Responsibility when you work at the Airport Greeting and welcoming passengers, and responding to questions. Checking in baggage. Making reservations. Assisting with airline Gates & Seats Helping customers with Proper Luggage...


  • Thiruvananthapuram, Kerala, India Hilton Full time

    Front Office Associate With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...