Csa Chat Process Bt Location

2 weeks ago

Gurgaon District Haryana, India Variation Compusolution Full time

**Job Title: Customer Service Support Advisor**

**Process: International Chat Process**

**Job Location**:Gurugram.**

**Job Type: Permanent**

**Shift Time: Flexible with any shift (Rotational)**

**Working Days: 5 days/week (Rotational)**

**Communication Skills: Perfect**

**Interview type : 1. Amcat Test /Assessment round(60 Min.)**

**2. Technical Skills Round/ Chat round**

**3. Virtual Round/ HR Round.Purpose Of Role**:
To respond to customer issues received through a queue system and deal with each one in line with business standards and resulting in a high level of customer satisfaction on a consistent and ongoing basis.

Key Responsibilities:

- To process, fix or unblock orders/queue items accurately and deal with complaints appropriately, in line with agreed process, procedures and timelines.
- To handle customer cases which may include orders or complaints and which require making direct contact with the customer through a variety of contact formats.
- To ensure prompt and accurate response to customer issues.
- To achieve operational targets as defined by the customer units.
- To maintain queue levels to agreed SLA targets levels
- To achieve and maintain a good knowledge/capability of BT systems which are used for the role
- When dealing with customers aspire to deliver an excellent customer experience at all times
- To highlight to queue owners, line management and offline support teams any issues that may affect customer satisfaction and share best practice within the team
- To complete/participate in ad-hoc projects to drive efficiencies and improvements in Customer Service.
- To fully support and take guidance from the manager, raising awareness to them of any factors which may affect the performance of individuals or the whole team.
- Share best practice within the team and across the relevant community
- Adhere to relevant shift patterns
- Take responsibility for personal development and drive own performance

**Business Impact**:

- Functional in scope but deals directly with customers.

**Authority/Decision Making**:

- Uses judgement to resolve individual issues while adhering to pre-defined process and guidance.

**Thanks & Regards**

**Preeti Gupta**

**Mobile : +91 9311734888**

**Team Lead-Recruitment**

**Salary**: ₹10,000.00 - ₹35,000.00 per month

**Benefits**:

- Food provided
- Health insurance

Schedule:

- Flexible shift
- Rotational shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- International Chat Process: 1 year (preferred)
- Customer support: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9311734888
- Health insurance

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