Security Professional

2 months ago

Gurugram Haryana, India BT Group Full time

Security Professional

**Job Req ID**:32087**Posting Date**:15 Apr 2024**Function**:Customer Service**Unit**:Business**Location**:Dundahera, Sector 21, Gurugram, India**Salary**:Competitive**Why this job matters**
To manage and administer security technologies for BT and its Global customers.
- Provide Lead technical/3rd line support on all, including complex security issues - liaising with customer representatives or vendors and supporting/directing other support staff where appropriate. This will include the support of new and existing products that come under the responsibility of the team.
Position is based in Gurgaon 24x7 Global Security Operational Centre.

**What you’ll be doing**
Support in life service Security solutions for BT’s global client.
Work on complex incidents, problems and changes within the Operational environment.
Manage, lead and prioritise a team of Security Analysts working in a operational environment, provide level 3 operational support and own achieving SLAs for agreed service metrics
Provide leadership and training to technical support staff including mentoring of 2nd line support staff to improve diagnostic skills and encouraging them to achieve security product accreditation.
Carry out Security Solutions Technical Consultancy in support of customer project work.
Could maintain a lab environment for training, testing of new services and support of customers.
Form an integral part of a 24-hour support rota to provide 24x7 support to the designated customers
Produce scripts and supporting documentation to allow the 2nd line diagnostic team to undertake remote software downloads configuration changes and implementation of new customer projects.
Attend meetings on behalf of the team and line manager.
Ensure full awareness of the need to always safeguard sensitive customer information, so that customers perceive BT to be a trustworthy organisation.
Provide customer technical advisory services in support of new BT Security Service. Working with the customer and account teams in the technical data requirements capture phase.
Produce and support Firewall polices and function configuration builds to allow implementation of customer projects

**About us**
- BT is part of BT Group, along with EE, Openreach, and Plusnet.- Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.- We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’- We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.- This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.**A FEW POINTS TO NOTE**:

- Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.**DON'T MEET EVERY SINGLE REQUIREMENT?

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