Retention Officer/support Officer

6 months ago


Bengaluru Karnataka, India Yarab Technologies Pvt Ltd Full time

We are looking for a self-motivated and dynamic individual, with a genuine passion for customer service. This is for our company based in Bangalore who support customers in the UK. Our advisors are the focal point for our customers to help manage and resolve their queries. You’ll play a vital role in providing effective and efficient solutions for our customers.

Location: Bangalore

, On-site

Shift Details: Monday to Saturday (UK shift)

**Role**:

- You will be answering inbound calls from our customers and will also have the responsibility to manage their journey ensuring that they have a positive experience with us. You'll do this by finding out the best way to solve their concerns that meets both their needs and the needs of our business. We’ll also look at continuous improvements required to grow the business.
- Comprehensive training will be given when you start, as well as ongoing support throughout your career.
- Previous experience dealing with customer service over the phone.
- A thorough professional in all manner.
- Adaptive towards new skills and techniques.
- Maintain the highest levels of detail and accuracy.

**Requirements**:

- At least 2 years of experience in customer service for UK/US clients.
- Eager to learn new skills.
- An excellent team player, who is keen to progress within an organization.
- Knowledge and experience with Microsoft Office.
- Preferably worked with the Customer Service Department in Insurance / Financial service industry.
- Must be able to work for UK shifts and weekends.

Work Location: In person



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