Service Helpdesk Executive

6 months ago


Dombivli, India Indus Industries Full time

**Daily work**
- Make compliant list according to priority with details
- Discuss complaint in hurdle and decide which service engineer is going to attend complaint.
- Give Engineer complaint schedule. Discuss about previous day complaint
- Make entry of customer service report in respective
- Take follow-up regarding complaint

**In evening every day make daily report for service and mention following details**:

- Number of Received compliant with compliant details.
- Number of Received repair unit.
- Complaint attended.
- Complaint close or pending.
- Pending complaint list for next day.
- Dispatch of repairing unit
- Any urgent complaint or repair unit for next day

**If any visitor came in factory first take details like**:

- Visitor’s name
- To whom wants to meet
- Visiting Purpose
- After taking all details inform to respective person or department about visitor.
- Arrange tea or coffee to visitors

**For Incoming courier or materials**
- For incoming courier receive courier, verify & give sign & stamp to courier transporter person.
- if any material received immediately inform to purchase department they will verify the material with Invoice or challan and take material.
- Invoice /challan make entry in Incoming courier book hand over it to purchase dept. & take sign for receiving the same.
- If any cheque or letter regarding accounts dept. then handover it to accounts dept. and take sign

**Books to be maintain**:

- In warranty complaint book.
- Out of warranty complaint book.
- Repairing book.
- Claim battery book.
- Material Inward book.
- Outward courier book.
- Payment received book.
- Standby unit book
- Vehicle service book

**Job Types**: Full-time, Permanent

Pay: Up to ₹15,000.00 per month

**Benefits**:

- Provident Fund

Shift:

- Day shift

**Experience**:

- total work: 1 year (required)

Work Location: In person



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