Cse (Customer Service Executive)

2 months ago


Noida Sector Noida Uttar Pradesh, India Talent Search Full time

Respond promptly to customer inquiries, providing accurate and relevant information. Address customer concerns, troubleshoot issues, and offer appropriate solutions via chat interactions.
- Fraud investigation: Reviewing chargeback cases, identifying suspicious activities, and gathering evidence
- Account verification: Verifying account information by phone
- Order assistance: Helping customers place orders, get refunds, or make exchanges
- Product promotion: Promoting company products and services
- Research: Conducting research to identify patterns and trends related to fraud
- Reporting: Preparing reports and documentation on fraud cases
- Compliance: Staying up to date on industry regulations and best practices

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹40,000.00 - ₹45,000.00 per month

Application Question(s):

- Do you have experience in US Banking chat/voice process?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Work Location: In person



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