Cse (Customer Service Executive)

6 months ago


Noida Sector Noida Uttar Pradesh, India VictaMan Services Private Limited Full time

Position Title:
Customer Support Executive

**Job Description**:
**Responsibilities**:

- Provide accurate information and solutions to customers' questions and concerns.
- Troubleshoot and resolve customer issues in a timely manner.
- Escalate complex issues to the appropriate departments for resolution.
- Keep detailed records of customer interactions and transactions.
- Identify trends in customer inquiries and provide feedback to improve products and services.
- Assist in creating and updating support documentation and knowledge base articles.

Qualifications:

- Bachelor's degree or equivalent work experience.
- Previous experience in customer service or support role preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Empathetic and patient demeanor when interacting with customers.
- Proficiency in using customer support software and CRM systems is a plus.

**Benefits**:

- Competitive salary
- Health insurance
- Paid time off
- Opportunities for growth and advancement

Pay: ₹20,000.00 - ₹21,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person



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