Customer Service Associate

5 months ago


Noida, India Brandmuscle Full time

**About Local Marketing Sales Consultant**

The Local Marketing Sales Consultant is responsible for the local partner communication and implementation of client marketing programs. It is both an inbound, outbound and consultative sales role fostering a relationship with our local affiliates.

**Responsibilities**
- Keeping accurate records of conversations and affiliate relationships utilizing a CRM system
- Maintaining ongoing communication around marketing programs and campaign performance with clients and collecting their feedback for ongoing program growth
- Project management of many local client marketing programs
- Collaborating, internally, to grow and develop marketing programs
- Processing claims and associated details for media orders
- Providing ongoing feedback and assessment of project status and issues to managers

**Requirements**:

- Bachelor’s degree in marketing, communications, or a related field is required
- 1-3+ years marketing or advertising experience
- Experience within technology or professional services preferred
- Customer service oriented and professionalism in dealing with difficult customer situations
- Strong knowledge of Digital Marketing Programs and Strategies
- Tech savvy with an ability to learn and work in multiple systems simultaneously
- Well versed in use of Microsoft office products (Excel, PowerPoint, Outlook)
- Detail-oriented and excellent organizational skills
- Self-starter, ability to work without direct supervision
- Availability to occasionally accommodate various working hours as client workload requires
- Superior communication skills; both verbal and written

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