Customer Service Representative

7 months ago


Noida, India Tech Mahindra Full time

**Hiring for Customer service associates (WFO)**

**Domestic Voice Process**

**Roles and Responsibilities**
- Handle inbound calls from the customers
- Identify the needs of customers, resolve issues, and provide solution
- Maintain good customer relations
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyze the data.
- Customer Service Associates will use a wide variety of cloud based tools to navigate customer accounts, research and review policies, and communicate effective solutions.
- Undergraduate/Graduate with **min 1 year exp in BPO voice process is mandatory**:

- Should possess good spoken skills in English + Hindi
- Should be comfortable working in rotational shifts (24*7)
- Demonstrates a strong customer service orientation
- Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept
- Ability to effectively communicate his/her thoughts in a well-organized manner
- Looking for Immediate joiners

**Salary**
- **Upto 20.5K per month**

**Interview Location: Tech Mahindra A-20, Sector 62,** **Noida**

**Bhanu Shree**

**9582425972**

**Salary**: ₹9,292.49 - ₹20,800.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9582425972



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