Business Process Associate

3 weeks ago

Noida, India Rezo.ai. Full time

FULL-TIME

NOIDA

0-6 MONTHS

**About Us**:
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with mínimal costs.

Problem we are solving:
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with mínimal human interaction.

**Roles and Responsibilities**:

- You will be responsible to work in the business operations team and track the key metrics agreed upon.
- Analyzing company processes for delays, obstructions, and weaknesses. Troubleshooting processing issues.
- Advising on process upgrades to improve production rates and reduce costs.
- Assessing process orders.
- Notifying Quality Assurance personnel of production flaws.
- Creating production process reports

**Skills Required**:

- 0-1 year of experience.
- Bachelor's degree in any stream.
- Good communications skills (ability to articulate/understand)
- The ability to work in a fast-paced environment.
- The ability to handle multiple projects concurrently.
- Strong confidence & agility
- Good to have somebody with intermediate/advanced knowledge of excel & basic SQL.

**_
Timings: 9 AM to 6 PM and 12 Noon to 9 PM (Rotational)_**

**_ Working days: 5 (Rotational Shift)_**

**Life at Rezo.AI**:

- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites and blow off steam with your work buddies.

**Perks & Benefits**:
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

**Why Us?**

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

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