process associate-Claims

2 weeks ago

Noida, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.


Inviting applications for the role of Process Associate, Insurance Claims
In this role, you will be responsible for the function of the position, which is to transcribe inventories into Excel sheets while researching the Like, Kind, Quality of replacements and the understanding of product categories in a time-sensitive manner. This position is responsible for the accuracy, efficiency and retrieval of processed data.

Responsibilities:
• Develop a strategy for the team to reach organization goals and communicate clear instructions to team members 
• Monitor team members and be able to provide mentorship whenever needed and be responsible for the flow of day-to-day operations
• Build reports to update the company on the team's progress and rapport building with the internal & external partner 
• Look after any issues that arise during shift promptly and deftly, seeking advice from the duty manager where necessary 
• Ensure that the highest possible levels of customer service are delivered at all times and assist the Management as and when necessary to make the business run effectively and efficiently 
• Ensure the team serves all products to the company and brand specification 
• Should be able to do the transformation in the process
• Able to manage complex stakeholders 
• Client interactions via trainings, conference calls, emails, etc. 
• Manage MIS activities and data collation 
• Work towards driving process improvements and initiatives
Qualifications:
Minimum qualifications
• Any Graduate except Technical
Preferred qualifications
• Insurance/Reinsurance knowledge preferred, insurance domain certification will be an added advantage
• Insurance/ Reinsurance Claims Domain awareness
• Good Communication Skills
• Good working knowledge of MS Office
• London Insurance market knowledge will be preferable
• Good analytical and problem-solving skills and ability to communicate verbally and through emails/Phones with businesses
• Shown ability to build effective working relationships with clients & internal partners and Positive attitude with a focus on continuous operational improvement and an open mind to change
• London Insurance market knowledge will be Required 
• Proficient with MS Excel, MS Word, MS PowerPoint
• Ability to do root-cause analysis for process gaps highlighted and to crunch data, possesses data driven & fact-based approach
• Should have team handling experience

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