Csr and Sales Upselling/cross Selling

2 weeks ago


Mumbai, India RISE IT DIGITAL LLP Full time

Hi,

We are having an opening for **Customer Service & Sales Outbound (US Process) **for Andheri West. - Link Road

**Company Profile**: We are a Digital Marketing company catering to businesses in USA and India.

**Designation**:Customer Service & Sales Outbound**

**Location**: Andheri West - Link Road

**Experience**: 6 years+

**Responsibilities and Duties**:

- To help customers understand the products offerings as per their requirements and respond and resolve all the queries raised by them.
- To assist the Customers during various interactions and make sure that the customer satisfaction is enhanced during the entire purchase and servicing experience.
- Constant efforts on keeping oneself updated with company's existing and new products offerings, their benefits and features.
- Upselling/cross selling products and services to our existing customers.
- Prepare Sales reports, track and publish Individual and team's productivity and performance.
- KPIs in the form of Sales Targets, Customer Satisfaction, Daily productivity and Quality Scores.

**Required Experience, Skills and Qualifications**:

- Excellent consulting, writing, presentation and communication skills
- Demonstrable social networking experience
- Positive attitude, detail and customer oriented with good multitasking and organizational ability
- Fluency in English
- Graduation in Communications, Marketing, Business, New Media or Public Relations is an advantage

**Working Days**: Mondays to Fridays (5 Days working)

Thanks & Regards,

Gloria Dsouza

Human Resource

Contact: 9820099494

**Salary**: ₹15,000.00 - ₹55,000.00 per month

Day range:

- Monday to Friday

Shift:

- US shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 9 years (preferred)
- Night Shift: 1 year (preferred)
- Cross selling / upselling: 1 year (preferred)

**Speak with the employer**
+91 9820099494



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