Customer Relationship Manager
6 months ago
1. *CRM Expertise:*
- Demonstrate comprehensive knowledge and expertise in working with Zenoti, Zoho, and DoubleClick.
- Manage patient data, appointments, and service information in Zenoti.
- Utilize Zoho for effective management of marketing, sales, and patient retention journeys.
- Leverage DoubleClick for sending WhatsApp messages as part of the communication strategy.
2. *Reports Generation:*
- Generate detailed and insightful reports from Zenoti, Zoho, and DoubleClick for decision-making purposes.
- Analyze reports to provide key performance indicators, identify trends, and recommend improvements.
- Create customized reports to meet specific clinic requirements.
3. *End-to-End Sales and Retention Automation:*
- Design and implement automated workflows for end-to-end sales processes, from lead generation to conversion.
- Streamline patient retention processes using technology to enhance patient engagement.
- Identify opportunities to automate repetitive tasks and manual processes within the sales and retention journey.
4. *Technology Integration Solutions:*
- Proactively identify redundant and manual processes within the clinic setup.
- Propose and implement unique, cost-effective technological solutions to replace manual processes.
- Stay updated on emerging technologies and recommend their adoption for enhanced efficiency.
5. *Training and Support:*
- Provide training to staff on the effective use of Zenoti, Zoho, and DoubleClick.
- Offer ongoing support to ensure staff proficiency in utilizing technology for various processes.
- Conduct training sessions on new technology implementations.
**Job Type**: Permanent
**Salary**: ₹12,000.00 - ₹18,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
Ability to Commute:
- Kharadi, Pune, Maharashtra (required)
Ability to Relocate:
- Kharadi, Pune, Maharashtra: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 8530255534
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