Virtual Medical Assistant

6 days ago


Bengaluru, India Valenta BPO Full time

Virtual Medical Assistant

FULL TIME | VALENTA AI | PHILIPPINES

**Job Information**:
Industry

Health Care

Current Openings

1

Work Experience

3-4 years

Salary

32,500 PHP Per Month

City

Philippines

State/Province

Philippines

Zip/Postal Code

560097

**Position Title**: - Virtual Medical Assistant**Reporting To**: - Team Manager, Team Leader**Location**:

- Philippines**Overview of the role**:

- Virtual Medical Assistants or Remote Medical Assistants are executives who perform administrative tasks for healthcare practitioners. Most Healthcare Providers are swamped with administrative tasks and with the Covid-19 Outbreak, this has only gotten worse. Virtual Medical Assistants ensure smooth functioning of a Healthcare Practice. They improve productivity and profitability in private practices, clinics, hospitals, and other healthcare facilities.- Virtual Medical Assistants allow Doctors to focus more on their patients and improve Patient Satisfaction. They act as an extension of the Healthcare providers medical back-office team by providing Record Keeping, Customer Service, Billing and Accounting and EMR Management.- Virtual Medical Assistants play an extremely vital role in a Healthcare Operations. The Main objective would be to achieve timely delivery of the client’s work with high accuracy.**K**
**nowledge, Skills, Competencies and Responsibilities: - Technical Competency: -**
- Answer inbound calls from unit phone queue and make outbound calls to providers and members regarding authorization request status
- Accurately enter authorization requests and submitted documents into the authorization system
- Obtain all necessary documentation required to process referrals and requests for covered services
- Respond to inquiries regarding the authorization processes and request statuses from providers,members, and staff from other departments
- Appointment Scheduling - Manage Appointments, rescheduling and cancelations.
- EMR Management - Ensure EMR is always up to date. Edit and Modify as needed.
- Order Prescriptions
- Patient Triage
- Complete Patient Charts
- Insurance Follow ups
- Ensure highest level of quality.

**Requirements**:
**Qualifications and Experience**:

- Medical Assistant (MA) or Certified Nursing Assistant (CNA) qualification is an advantage.
- Familiarity with Electronic Health Records, Epic, Cerner, or Athena experience is an advantage.

**Professional Competency: -**
- Understand requirements from the Team Manager and Clients and provide effective solutions.
- Excellent understanding of Medical Terminology, Anatomy, Physiology, Procedures and Treatment.
- Must have excellent communication skills (Written & Verbal).
- A bright, problem-solving mindset + attention to detail
- Personability (enjoy talking to people, and talking to patients in particular [note that this role involves primarily phone-based and virtual patient encounters])
- Adapt to change with ease.
- Treat colleagues and clients with utmost respect.
- Be able to provide value add by going the extra mile.
- Have a never say never attitude.

**Benefits**:
**Perks and Benefits**:

- Professional Certifications offered based on interest and career progression.
- Team Building Activities.
- Professional Development Training programs offered as part of Career Growth.
- Great Rewards and Recognition for star performers.
- Be part of a Centre of Excellence like no other.
- Be part of a Committee of your Choice (ISO, Sustainability, CSR, Training and Development, Health and Wellness, Reward and Recognition, Entertainment and much

**Disclaimer: -**



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