Client Delivery Partnership Ic6

6 months ago

India Microsoft Full time

**Overview**:
As our customers embark on their digital transformation journeys, they look to us to partner with them, and to provide them with invaluable guidance and insights on specific industry and technology challenges they are facing. Often, these are substantial, complex problems that require innovative, industry focused solutions and delivery excellence on a largescale.

Here is where the real opportunity is for you and your career.

Your business and market expertise will be enriched as you interact with, and influence, senior stakeholders in some of the largest companies in the world as they go through major strategic transformations. Steering a large team of consulting professionals across a defined geographic area, your capabilities will be challenged and developed as you deliver high-quality, transformational consulting engagements, always with a focus on customer outcomes and business value.

As you put your customer obsession and passion for people into practice at scale, the impact you will have will be far-reaching and enduring. Your accountabilities will span business performance, developing and delivering on people strategies, successfully managing Industry Solutions Delivery business motions and more.

This role is your opportunity to bring all of the experience and knowledge you have gained in your career, and use it to empower billions to achieve more.

**Who are Industry Solutions?**

Industry Solutions (IS) is a global organization of over 13,000 strategic sellers, industry experts, elite engineers, and world-class architects, consultants, and delivery experts who work together to bring Microsoft’s mission of empowerment - and cutting-edge technology - to life for the world’s most influential customers. We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey.

Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves. Join us and help create life-changing innovations that impact billions

**Responsibilities**:
Solution Delivery
- Envisions, develops, and delivers transformative opportunities with the client by establishing a deep understanding of customer and business needs based on the future direction of the industry. Effectively draws on internal assets (e.g., account team, business lines, collateral) to help to bring the best original and most relevant ideas to the customer. Works with the client to build an understanding of pain points and creates a plan to resolve them by implementing digital transformations. Identifies possible hurdles/barriers to obtaining objectives and provides insight on how to avoid them.
- Provides executive leadership and oversight to execute a plan that delivers quality solutions for the largest strategic accounts. Identifies and implements the correct governance/delivery operating model. Utilizes appropriate metrics for tracking customer satisfaction and puts feedback mechanisms in place in order to track solution success. Monitors solution roll-out, making adjustments/escalates when necessary, and drives systemic improvements based on feedback mechanisms.
- Identifies quantitative value and business outcomes for customer. Leads the development a value realization plan, including identifying feedback mechanisms to assess progress. Uses industry benchmarks and tangible results desired to measure success. Drives value for customer through solution delivery while driving incremental cloud consumption. Tracks key outcomes that drive cloud consumption. Drives opportunity identification and delivers on the financial commitments of the Operation Model (Consumption Revenue, Industry Solutions Delivery (ISD) Direct Azure Impact, Delivery Value, Industry Solutions (IS) Billed Revenue), partnering with Area Consulting Leaders to establish controls to meet profit and loss (P&L) accountabilities.

**Customer Relationships**:

- Drives innovation through thought-leadership in customer industries (e.g., retail). Establishes self as a trusted advisor to executive decision makers. Identifies and invests in relationships with executive decision makers. Understands and articulates innovations and trends from an industry perspective. Facilitates collaboration and synergy with other experts or internal departments to optimize delivery results. Identifies executive decision makers that can facilitate transformation.
- Serves as the single point of accountability for customer satisfaction for industry solutions and internal Key Performance Indicators (KPIs). Develops strategic account plan in conjunction with Account Team Unit (ATU) and Customer Success Unit (CSU). Ensures that cooperative components within both organizations are in place to execute the strategic account plan. Communicates transparently with the customer in order to avoid or resolve issues in solution roll

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