Client Services
6 months ago
WellDone Art Academy is an art learning centre established in the year 2005. The academy specialises in teaching art to children. We are looking for a proactive, versatile & adaptable Client Service Manager & Office Associate to join our team.
We value & appreciate each individual's worth & identity. Team WellDone is our most valuable investment and we all work with positive energy to nurture young artists
JOB RESPONSIBILITIES:
- Provide friendly and professional customer support to parents and new enquiries via phone and in-person interactions.
- Assist with inquiries related to admissions, schedules, registration and general information.
- Guide prospective students and parents through the enrollment process, providing information on available classes, fees structure and guidelines.
- Coordinate with Operations Manager & Art Instructors to address parents needs, schedule changes, and other issues as they arise.
- Handle and resolve customer complaints and concerns with empathy and efficiency, ensuring a positive outcome and maintaining customer satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Assist with marketing efforts by promoting institute events, workshops and exhibitions to current and prospective students.
- Stay up-to-date on institute policies, procedures, and program offerings to provide accurate information to customers.
- Assist with administrative tasks such as filing, data entry, and inventory management as needed.
REQUIREMENTS:
- Graduate
- Proficiency in Computers and ability to work on Microsoft Office & Excel
- Previous experience in customer services or related field, preferably in an educational or arts organisation
- Command over written & verbal communication skills
- Friendly and Professional communication
- Ability to multitask and prioritise tasks in a fast paced environment
Pay: ₹18,000.00 - ₹22,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (required)
**Language**:
- English (required)
Work Location: In person
**Speak with the employer**
+91 9810121300
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