IT Support
2 months ago
We provide IT Support to a leading ship management company are we are looking to hire IT Support Help Desk executives with the below mentioned guide lines.
**The Role**:
**Responsibilities**:
1. Understanding and implementing Company policies, procedures and guidelines w.r.t. IT onboard.
2. Monitoring and resolving tickets from vessels on the Support desk platform.
3. Helping the support desk team to assemble, configure, test and deliver PC workstations to vessels.
4. Assist senior team members with vessel installations, both remote and Onboard.
5. Carry out tasks for IT projects related to shipboard implementations
6. Liaise with software and hardware vendors to resolve shipboard issues related to their product.
7. Ensure that all ships are safe and secure from cyber threats.
9. Collaborate with teams to analyse data and define report templates.
**Skills & Responsibilities**
1. University (or other similar/equivalent academic institution) Degree / diploma.
2. Good knowledge of Hardware & Networking
3. Windows OS installation and troubleshooting
4. Microsoft Office installation and trouble shooting
5. Able to work within a team.
6. Availability to work in shifts, weekends, and public holidays.
7. Time management skills.
8. Fluent in English, both written and speaking.
9. Attention to detail, ability to proofread and correct
10. Experience managing and maintaining systems and continuous improvement programs in organisations of comparable size and complexity.
11. Demonstrated organisational, project management, facilitation, presentation, and communication skills required to achieve successful outcomes.
**Salary**: ₹28,000.00 - ₹45,000.00 per month
**Benefits**:
- Commuter assistance
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
- Shift allowance
Ability to commute/relocate:
- Greater Mumbai, Mumbai - 400001, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 2 years (required)
Work Location: One location
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