Customer Support Voice Process

2 weeks ago

Mumbai, India Eway IT Solutions Full time

_**Process name**_
- **HOPPER FLIGHT (travel process - airline ticketing) - Another L.O.B. (Line of Business of Hopper)**_
- **Managing a team of representatives offering customer support.**_
- _**Overseeing the customer service process.**_
- _**Resolving customer complaints brought to your attention.**_
- _**Creating policies and procedures.**_
- _**Planning the training and standardization of service delivery.**_
- _**Selecting and hiring new staff.**_
- _**Monitoring the work of individual representatives and of the team.**_
- _**Conducting quality assurance surveys with customers and providing feedback to the staff.**_
- _**Possessing excellent product knowledge to enhance customer support.**_
- _**Maintaining a pleasant working environment for your team.**_

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹25,000.00 - ₹36,000.00 per month

**Benefits**:

- Flexible schedule
- Work from home

Schedule:

- Flexible shift
- Monday to Friday
- Rotational shift
- US shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 6264195909

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