Non Voice Chat Process

2 months ago

Mumbai, India God Fare LLP Full time

God Fare LLP is a leading provider of chat process solutions for businesses of all sizes. We are currently seeking a highly motivated individual to join our team as a non-voice chat process agent. As a non-voice chat process agent, you will be responsible for handling customer inquiries and resolving issues through chat support channels. You will also be responsible for maintaining up-to-date knowledge of our company's products and services.

**Responsibilities**:

- Responding to customer inquiries via chat in a prompt and professional manner.
- Providing accurate information and resolving customer issues as quickly as possible.
- Utilizing knowledge of our company's products and services to provide exemplary customer service.
- Collaborating with other team members to ensure a seamless customer experience.
- Maintaining accurate records of customer interactions.
- Maintaining up-to-date knowledge of new products and services offered by our company.
- Communicating any unresolved issues to management.

**Requirements**:

- Excellent written communication skills.
- Strong interpersonal skills.
- Ability to work well in a team environment.
- Ability to work efficiently under pressure.
- Ability to multitask and prioritize tasks effectively.
- Experience in customer service or chat support.
- Familiarity with chat support software and programs.

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