Customer Support Voice Process

2 weeks ago


Mumbai, India Eway IT Solutions Full time

_**Maintaining a positive, empathetic, and professional attitude toward customers at all times.**_
- _**Responding promptly to customer inquiries.**_
- _**Communicating with customers through various channels.**_
- _**Acknowledging and resolving customer complaints.**_
- _**Knowing our products inside and out so that you can answer questions.**_
- _**Keeping records of customer interactions, transactions, comments, and complaints.**_
- _**Communicating and coordinating with colleagues as necessary.**_
- _**Providing feedback on the efficiency of the customer service process.**_
- _**Managing a team of junior customer service representatives.**_
- _**Ensure customer satisfaction and provide professional customer support.**_

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹25,000.00 - ₹36,000.00 per month

**Benefits**:

- Flexible schedule
- Internet reimbursement
- Work from home

Schedule:

- Fixed shift
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Mumbai Central, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 6264195909


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