Customer Support Voice Process
2 weeks ago
_**Maintaining a positive, empathetic, and professional attitude toward customers at all times.**_
- _**Responding promptly to customer inquiries.**_
- _**Communicating with customers through various channels.**_
- _**Acknowledging and resolving customer complaints.**_
- _**Knowing our products inside and out so that you can answer questions.**_
- _**Keeping records of customer interactions, transactions, comments, and complaints.**_
- _**Communicating and coordinating with colleagues as necessary.**_
- _**Providing feedback on the efficiency of the customer service process.**_
- _**Managing a team of junior customer service representatives.**_
- _**Ensure customer satisfaction and provide professional customer support.**_
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹25,000.00 - ₹36,000.00 per month
**Benefits**:
- Flexible schedule
- Internet reimbursement
- Work from home
Schedule:
- Fixed shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Mumbai Central, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
**Speak with the employer**
+91 6264195909
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