Call Center Executive

3 weeks ago


Gurugram Haryana, India Navvyasa Consulting Private Limited Full time

**Expectation**: To communicate with clients in a matured and professional way and align self with business and organizational goals to identify sales opportunities and handle customer queries/complaints.

**Strong communication skills in English and Hindi and clear thought process**.

**Responsibilities** - Process Skills:
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics. Display basic etiquettes on calls
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Identify opportunities to up sell products when they arise.
Build sustainable relationships and engage customers by taking the extra mile.

**Requirements**:

- Strong phone and verbal communication skills along with active listening.
- Previous experience in a customer support role.
- Adapt to the organizational culture and discipline. Urge to work in a matured way
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively

**Academic Requirements**

Graduation with a degree in either stream.

**Work type: Full
- Time (Day-shift) - Work from Office (on-site)**

**9 hours shift, 8 hours production: 6 Days working 1 rotational off.**

Pay: ₹25,000.00 - ₹41,000.00 per month

Schedule:

- Day shift
- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9810534188



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