CRM Executive in Jewellery
4 months ago
Key Responsibilities
- Maintain and update the customer database
- Handle customer inquiries and resolve issues promptly
- Develop and implement CRM strategies to enhance customer loyalty
- Collaborate with the marketing team to execute promotional campaigns
- Generate reports on customer feedback and sales trends
- Conduct regular follow-ups with customers to ensure satisfaction
**Requirements**:
- Previous experience in customer relationship management, preferably in the jewelry industry
- Excellent communication and interpersonal skills
- Proficiency in CRM software and tools
- Strong organizational skills and attention to detail
- Ability to work independently and as part of a team
- A passion for jewelry and understanding of the market trends
Application Question(s):
- Do you have experience working in Jewellery Industry or knowledge in Diamonds?
**Experience**:
- total work CRM: 1 year (preferred)
Work Location: In person
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