CRM Executive in Jewellery

4 months ago


Mumbai Maharashtra, India Mintly Full time

Key Responsibilities
- Maintain and update the customer database
- Handle customer inquiries and resolve issues promptly
- Develop and implement CRM strategies to enhance customer loyalty
- Collaborate with the marketing team to execute promotional campaigns
- Generate reports on customer feedback and sales trends
- Conduct regular follow-ups with customers to ensure satisfaction

**Requirements**:

- Previous experience in customer relationship management, preferably in the jewelry industry
- Excellent communication and interpersonal skills
- Proficiency in CRM software and tools
- Strong organizational skills and attention to detail
- Ability to work independently and as part of a team
- A passion for jewelry and understanding of the market trends

Application Question(s):

- Do you have experience working in Jewellery Industry or knowledge in Diamonds?

**Experience**:

- total work CRM: 1 year (preferred)

Work Location: In person



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