Post Sales Associate

6 months ago


Remote, India Aashirvad Technologies Full time

Responsibilities:
Ensure high level of customer satisfaction through excellent post sales services.

Account Management: Manage and nurture client accounts to understand their needs and objectives. Actively seek out customers through calls.

Issue Resolution: Address and resolve client issues or concerns promptly and effectively.

Client Training: Provide service training to clients to maximize their utilization and satisfaction.

Renewals and Upsells: Identify opportunities for contract renewals and upsell additional products or services.

Client Feedback: Collect and analyze client feedback to improve products, services, and the client experience.

**Qualifications**:
Proven experience in post-sales or account management, with 1 years of experience in IT or a related industry. (Preferably in Edu-tech )

Strong client relationship management skills.

Excellent communication and problem-solving abilities.

Ability to work collaboratively with cross-functional teams.

Bachelor's degree in a related field preferred.

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Paid time off

Shift:

- Night shift

Application Question(s):

- Do you have 1 yr of sales experience in Ed Tech company?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Edu Tech: 1 year (required)

Work Location: Remote


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