Post Sales Associate
6 months ago
Responsibilities:
Ensure high level of customer satisfaction through excellent post sales services.
Account Management: Manage and nurture client accounts to understand their needs and objectives. Actively seek out customers through calls.
Issue Resolution: Address and resolve client issues or concerns promptly and effectively.
Client Training: Provide service training to clients to maximize their utilization and satisfaction.
Renewals and Upsells: Identify opportunities for contract renewals and upsell additional products or services.
Client Feedback: Collect and analyze client feedback to improve products, services, and the client experience.
**Qualifications**:
Proven experience in post-sales or account management, with 1 years of experience in IT or a related industry. (Preferably in Edu-tech )
Strong client relationship management skills.
Excellent communication and problem-solving abilities.
Ability to work collaboratively with cross-functional teams.
Bachelor's degree in a related field preferred.
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Health insurance
- Paid time off
Shift:
- Night shift
Application Question(s):
- Do you have 1 yr of sales experience in Ed Tech company?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Edu Tech: 1 year (required)
Work Location: Remote
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