Customer Care

5 months ago


Surat Gujarat, India NJ India Invest Full time

Job description

**Primary role**
- Efficient Handling of Calls.
- Serves customers by providing relevant information.
- Resolving internal service problems and escalating, if needed.
- Providing proactive customer outreach.
- Collecting and analyzing customer feedback.
- Responding to customer reviews.
- Developing and documenting knowledge into helpful content.

**Seconday role**
- Assisting other officers for solving queries in case of excess queries.
- Adhering to organizational process & policies.
- Providing feedback on enhancement of systems and overall organization on time to time basis.

Job Overview (4148)

**Experience**
24 Month(s).**City**
Surat.**Qualification**
MBA/PGDM**Area of Expertise**
Sound understanding skill**Prefer Gender**
Any**Function**
OPERATIONS**Audio / Video Profile**
NA



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