Customer Service Officer

2 weeks ago

Chennai, India Virupaksha controls and automation pvt ltd Full time

**Designation**: Customer Service Officer

**Position Type**: Full-Time

**Location**: Chennai

**About Us**:
**Responsibilities**:

- **Team Leadership**: Lead and oversee a team of customer service representatives to ensure they deliver consistent and excellent service to our customers.
- **Policy Adherence**: Ensure the operations team adheres to company policies and procedures, maintaining a high standard of service delivery.
- **Customer Support**: Assist team members in resolving complex customer complaints and inquiries, working to maintain high levels of customer satisfaction.
- **Product Knowledge**: Possess exceptional product knowledge within the solar industry and impart this knowledge to the team to enable them to provide accurate and insightful assistance.
- **Quality Assurance**: Conduct regular quality assurance surveys with customers, analyze findings, and communicate actionable insights to the staff for continuous improvement.
- **Complaint Resolution**: Handle escalated customer complaints, demonstrating strong problem-solving skills and a commitment to finding effective resolutions.
- **Training and Development**: Conduct regular training sessions for the team to enhance their product knowledge, customer service skills, and overall performance.
- **Motivation**: Inspire and motivate the team to perform at their best, fostering a positive and collaborative work environment.
- **Reporting**: Provide daily status reports, keeping the management informed about the team's performance and any ongoing challenges.
- **Travel**: Be prepared for extensive travel if required, to ensure efficient coordination and management of customer service operations across different locations.

**Skill Requirements**:

- Minimum of 2 years of experience in the solar industry is essential.
- Proficiency in Hindi, English, and additional languages is preferred.
- Strong two-wheeler/four-wheeler driving skills and a valid driver's license.
- Proficiency in MS Word, MS Excel, and CRM software.
- Exceptional leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Problem-solving aptitude and a customer-centric approach.
- Ability to handle stressful situations and maintain composure.
- Adept at multitasking and prioritizing responsibilities.
- Dedication to upholding the company's vision and values.

**How to Apply**:
**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- What will be the notice period for joining in case you are selected?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (preferred)
- Customer service: 2 years (required)

**Language**:

- English, Hindi (required)

**Speak with the employer**
+91 7845633191

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