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Customer Service Officer
3 weeks ago
Key responsibilities:
- Monitoring each trip to make sure it is arriving on time and if there is delay send notifications
- Working on making sure all trips are having the tracking link updated and sending notifications to customers for tracking the bus
- Handling sending notifications to customers
- Help with generating tracking links
- Working on communicating via phone with bus operators to send reports (within the organization)
- Assisting customers with emergency problems or unexpected situations
- Providing solutions for customer problems
- Working on ensuring customer issues are resolved in a timely manner
- Developing and maintaining customer relationships
- Manage process refunds, cancellations, and exchanges
Additional information:
- Evening Shift timing: 4:30 pm to 1:30 am (1-hour break)
- During work hours, you must be available for calls and texts from the management
- Login time and logout time must be reported every day through WhatsApp/slack
**Job Types**: Full-time, Permanent
**Salary**: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Work from home
Schedule:
- Evening shift
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
Shift availability:
- Night Shift (preferred)
- Overnight Shift (preferred)
Ability to Commute:
- Chennai, Tamil Nadu (preferred)
Ability to Relocate:
- Chennai, Tamil Nadu: Relocate before starting work (preferred)
**Speak with the employer**
+91 9884278784
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