Customer Service Executive

5 months ago

Chennai, India True Friend Management Support Service Pvt. Ltd. Full time

Managing incoming calls and customer service inquiries
- Generating sales leads that develop into new customers through outbound calls
- Identifying and assessing customer needs to achieve satisfaction
- Take the extra mile to engage customers. Establishing a positive rapport with all clients and customers in person or via phone, mail
- Addressing customers’ questions about products and services
- Fixing appointments based on the availability of customers and clients
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Informing customers of upcoming promotions or deals
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies.
- Processing payments or returns
- Conducting customer satisfaction surveys to understand what areas of the company's services need improvements
- Identify and assess customers’ needs to achieve satisfaction
- Forming reports based on customer satisfaction statistics and helping the team to develop new skills
- Maintain, manage and expand the customer data base as per approved guidelines
- Interacting with customers to ensure they have a desirable and shareable experience
- Build sustainable relationships and trust with customer accounts

**ESSENTIAL SKILLS**:Empathy, Clear Communication Skills, Problem-solving approach, Persuasive speaking skills, Adaptability, Positive Language, Self-Control, Taking responsibility, Patience.

**QUALIFICATIONS**:Graduate of any discipline

**LANGUAGES**:Proficient in English, Tamil. Hindi / other South Indian languages will be an added advantage.

**EXPERIENCE**:One to five years relevant experience in call centre / customer support functions with high level of digital literacy including social media.

**Salary**: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid time off
- Provident Fund

Schedule:

- Day shift

**Language**:

- Hindi (required)

**Speak with the employer**
+91 9500980342

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