Avp - Credit Card Operations

6 months ago

Pune, India Citi Full time

The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

**Responsibilities**:
Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams

Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs

Monitor team’s end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures

Contribute to development of new techniques, models, and plans within area of expertise

Facilitate alignment of the Operations Support infrastructure through focused technologies and processes

Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures

Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations

Has the ability to operate with a limited level of direct supervision.

Can exercise independence of judgement and autonomy.

Acts as SME to senior stakeholders and /or other team members.

Ability to manage teams.

**Qualifications**:
12-15 years of experience managing team across split locations

Experience as a manager of manager with min 50+ span of control

Experience in credit card /retain bank operations

Good understanding of US Regulation E & Regulation Z

Experience in analyzing business requirements, developing test plans, and discrepancy resolution

Ability to work unsupervised and adjust priorities quickly as circumstances dictate

Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

Self-motivated and detail oriented

Proven organization and time management skills

Demonstrated problem-solving and decision-making skills

Consistently demonstrates clear and concise written and verbal communication skills

**Education**:
Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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