Officer- Cards Backend Operations

3 weeks ago

Pune, India Citi Full time

**JD Summary:

- **

The Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to; handling queries/complaints pertaining to Disputes/Chargeback, Maintenance on Card Account, Investigation of payments, storage & retrieval of records, additionally, the Ops Support Assistant 4 serves as the liaison between internal & external stakeholders to resolve the queries raised by clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

**Responsibilities**:

- Utilizes a backend standard operating procedures to handle customer queries/complaints
- Follow-up on all customer requests/complaints
- Experience on Disputes/Chargeback/Account Maintenance on Credit Card Account will be added advantage.
- Identify, research, and resolve customer issues
- Maintains detailed knowledge of a subset of product and service offerings to customers
- Analyzes risk areas and identifies solutions to meet customer's needs
- Ensuring Information security for sensitive data
- Accurate reporting of MIS/Timekeeping
- Undertake other assignments as given by the Team Lead/Manager
- Assist in making decisions within established procedures that balance the needs of the employee, company, and customer

**Qualifications:

- **
- 0-2 years of full time graduation in any stream, preferably from commerce and arts background

**Preferences:

- **
- Must possess excellent PC and keyboarding skills (40 WPM - typing speed; 90% accuracy)
- Must possess good verbal and written communication skills to include proficiency with grammar, spelling and punctuation
- Must possess good analytical skills
- Courteous with strong customer service orientation
- Dependable with proficient attention to detail
- Persuasiveness and a willingness to resolve customer queries
- Must possess superior observation skills and the ability to function in a fast-paced environment where standards of quality and timeliness are established
- Must possess procedure driven judgment in order to find the best solution to an issue
- Must be goal oriented

**Preferred personal attributes**:

- Highly motivated & self-driven
- Result orientated
- Customer orientated
- Analytical thinking

**Shift of operations:

- **
- Shift timings: 24/7, predominantly 0530, 1530,1630,1830,2030 IST login timings.
- Should be comfortable working any 5 days a week.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

  • Officer- Cards Backend Operations

    2 weeks ago

    Pune, Maharashtra, India Citi Full time

    The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client's account and identity.Responsibilities: Perform...

  • Officer- Cards Backend Operations

    2 weeks ago

    Pune, India Citi Full time

    15 to 16 years of regular graduation The Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team....

  • Officer- Cards Backend Operations

    3 weeks ago

    Pune, India Citi Full time

    The Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Assistant 4 serves...

  • Senior Backend Developer Node

    2 weeks ago

    Pune, Maharashtra, India Tether Operations Limited Full time

    Tether, the founder of the first, largest, and most widely used stablecoin USD₮, is rapidly expanding into a wide range of sectors, including secure and unstoppable communication technologies, energy production, mining, and further fintech infrastructure. All of these themes share and are deeply rooted in the principles of Bitcoin, which include...

  • Office Card Operations

    3 weeks ago

    Pune, India Citi Full time

    The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5...

  • Office Card Operations

    2 weeks ago

    Pune, Maharashtra, India Citi Full time

    The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5...

  • Senior Backend Developer Node

    4 weeks ago

    Pune, India Tether Operations Limited Full time

    Tether, the founder of the first, largest, and most widely used stablecoin USD₮, is rapidly expanding into a wide range of sectors, including secure and unstoppable communication technologies, energy production, mining, and further fintech infrastructure. All of these themes share and are deeply rooted in the principles of Bitcoin, which include...

  • Solution Architect, Solution engineering

    5 days ago

    Pune, India Western Union Full time

    Solution Architect, Solution Engineering – Pune, India   Do you have a deep understanding of card processing systems, real-time payment networks, and related technologies? Do you have a good engineering knowledge in the card space across Visa, Mastercard, and other providers? If so, then it's time to join Western Union's new Digital Banking hub. ...

  • Solution Architect, Solution engineering

    4 days ago

    pune, India Western Union Full time

    Solution Architect, Solution Engineering – Pune, India  Do you have a deep understanding of card processing systems, real-time payment networks, and related technologies? Do you have a good engineering knowledge in the card space across Visa, Mastercard, and other providers? If so, then it's time to join Western Union's new Digital Banking hub. ...

  • Officer - Cards Operations

    2 weeks ago

    Pune, India Citi Full time

    The Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Assistant 4 serves...

  • Avp - Credit Card Operations

    3 weeks ago

    Pune, India Citi Full time

    The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment...

  • Field Sales Internship

    1 month ago

    Pune, Maharashtra, India Deevoir Digital Cards LLP Full time

    About the internship:Selected intern's day-to-day responsibilities include:1. Sales outreach: Actively seeking out and engaging with local shop owners to introduce FLiiCK s product offerings.2. Product demonstration: Effectively demonstrating the features and benefits of our key products: Google Review NFC Card, Google Review NFC + QR Standee, and FLiiCK...

  • Field Sales Internship

    4 weeks ago

    Pune, Maharashtra, India Deevoir Digital Cards LLP Full time

    About the internship:Selected intern's day-to-day responsibilities include:1. Sales outreach: Actively seeking out and engaging with local shop owners to introduce FLiiCK s product offerings.2. Product demonstration: Effectively demonstrating the features and benefits of our key products: Google Review NFC Card, Google Review NFC + QR Standee, and FLiiCK...

  • Field Sales Internship

    2 weeks ago

    Pune, Maharashtra, India Deevoir Digital Cards LLP Full time

    About the internship:Selected intern's day-to-day responsibilities include:1. Sales outreach: Actively seeking out and engaging with local shop owners to introduce FLiiCK s product offerings.2. Product demonstration: Effectively demonstrating the features and benefits of our key products: Google Review NFC Card, Google Review NFC + QR Standee, and FLiiCK...

  • Ecommerce Backend Operations

    2 months ago

    Pune, India Anduril Retail – Pune, Maharashtra Full time

    **About Company: -** Anduril Retail manufactures and imports more than 4000+ different products from across the world and retails them in India along with exporting them worldwide. **Position: - **Ecommerce Backend Executive. Qualification: Graduate Required Experience: - 1 to 3 Years Required Nos: - 1 Nos. **Note: - Locals preferred.** **Responsibilities...

  • Ecommerce Backend Operations

    2 days ago

    Pune, India Anduril Retail – Pune, Maharashtra Full time

    **About Company: -** Anduril Retail manufactures and imports more than 4000+ different products from across the world and retails them in India along with exporting them worldwide. **Position: - **Ecommerce Backend Executive. Qualification: Graduate Required Experience: - 1 to 3 Years Required Nos: - 1 Nos. **Note: - Locals preferred.** **Responsibilities...

  • Credit Card Sme

    2 months ago

    Pune, India Skillventory Full time

    **Credit Card SME**: - From 10 to 18 year(s) of experience - ₹ Not Disclosed by Recruiter - Puneor **Roles and Responsibilities** Key Responsibilities (Please mention all the responsibilities expected from the - incumbent to perform) - 1 Manage the end to end implementation of new system functionality, including - Requirement Analysis, Solution design,...

  • Accounting Expert Ptp

    2 months ago

    Pune, India Tetra Pak Full time

    At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen._ **Job Summary**: Tetra Pak® is the world's leading food processing and packaging...

  • Manager – Operational Risk Management

    2 weeks ago

    Pune, Maharashtra, India AXA Group Operations Full time

    Core Operational Responsibilities:Ensure continual improvement in operational risks at all levels. The position is required to adopt a partnership approach to understand underlying risks and recommend appropriate fit-for-purpose practices in all COEs & enabling functions such as Facilities, HR, Finance, Procurement, IT, etc. Play the role of an enabler and...

  • Manager – Operational Risk Management

    4 weeks ago

    pune, India AXA Group Operations Full time

    Core Operational Responsibilities:Ensure continual improvement in operational risks at all levels. The position is required to adopt a partnership approach to understand underlying risks and recommend appropriate fit-for-purpose practices in all COEs & enabling functions such as Facilities, HR, Finance, Procurement, IT, etc. ▪ Play the role of an enabler...