Sr Service Engineering Manager 5231.

2 weeks ago


Next Job, India ISMART RECRUIT Full time

Job Description:
Leading a team of Incident Managers and engineers to Identify and troubleshoot infrastructure platform issues across Cloud and On-prem services
Attract and retain Incident Managers and engineers. Provide career development coaching and assess performance to build high performance team
Connecting technical roadmaps to measurable outcomes through deep understanding of business and technical goals
What would your day look like?

Manage team that operate in a shift model including on-call rotations for incident response and problem analysis
Manage and support resolution of high severity incidents, driving conference calls with different engineering teams to mitigate impact to customers/users
Experience building and managing enterprise level 24x7 infrastructure Command Center to provide effective triage routing and analytics
Support the Incident managers team and engineers in day-to-day operations by maintaining constant communication with operations, senior leadership, technology teams on status of real time metrics
Driving error resolutions and RCA for Major Incidents, driving ticket trend analysis and corrective actions
Closely work with team on the service improvement plans to drive automations
Partner with global engineering teams on shared

goals and focus on the outcomes
Who are we looking for?

10-15+ years of experience in technical roles, Database administration, including minimum 5+ years of people management experience
Strong leadership experience in managing a team delivery, performance, mentoring & coaching
Excellent interpersonal, verbal, and written communication skills
Ability to work in ambiguous work environment with global team setup
Ability to learn and adapt to changing landscape and acquire new skills with technology advancement
Strong knowledge on Microsoft operating systems (server & desktop), Active Directory Services, Microsoft Exchange Server/IIS OR Microsoft Azure, hardware, storage, network, security, database administration and cloud infrastructure
Analyze, leverage data and metrics, both qualitative and quantitative to take decisions
Experience working in Agile/sprints in a global team setup
Azure Certifications: AZ-900, ITIL, Agile certification
Bachelor's Degree in computer science, engineering or similar field

JOB TYPE

Work Day:Full Time

Employment type:Permanent Job

Salary:Negotiable

JOB REQUIREMENTS

Minimal experience:Unspecified



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