Customer Support and Project Coordinator

2 weeks ago

Chennai, India ALANGKAAR PTE. LTD. Full time

**Company Overview**:Alangkaar Group of companies** is a renowned company that provides a wide range of services such as wedding planning, photography, videography, decoration, couple photoshoot, gown and suit rentals, event planning, photography studio services, marketing services and Support solutions. We are there in the industry for the past 23 years and are committed in providing excellent service to our clients and ensuring that all our services are nothing short of perfect.

We are looking for **“Customer Support and Project Coordinator”** for our “**Marketing Agency”**.

As a “Customer Service and Project Coordinator” at our marketing agency, you will play a crucial role in ensuring our clients receive exceptional service and that projects are executed efficiently and effectively. You will be the primary point of contact for clients, overseeing project timelines, communicating with team members, and ensuring client satisfaction throughout the project lifecycle. This position requires a strong blend of communication, organizational, and problem-solving skills to thrive in a dynamic marketing agency environment.

**Responsibilities**:
Client Communication and Relationship Management:

- Serve as the main point of contact for clients, addressing inquiries, and resolving issues promptly and professionally.
- Establish and maintain strong relationships with clients to understand their needs, goals, and expectations.
- Regularly update clients on project progress, results, and performance metrics.

Project Planning and Coordination:

- Collaborate with the marketing team to develop project plans, timelines, and milestones.
- Ensure all project requirements and objectives are clearly communicated and understood by the team members.
- Monitor project progress, identify potential bottlenecks, and proactively resolve any challenges that arise.

Team Collaboration:

- Coordinate with various teams, including creative, design, content, and digital marketing, to ensure seamless execution of projects.
- Foster a collaborative environment, encouraging effective communication and teamwork among team members.

Quality Control and Client Satisfaction:

- Conduct regular quality checks to ensure deliverables meet the agency's standards and client expectations.
- Address any feedback or concerns raised by clients promptly, striving for high client satisfaction.

Budget Management:

- Assist in project budgeting, ensuring projects are delivered within agreed-upon financial parameters.
- Monitor expenses and costs to keep projects on track financially.

Reporting and Analytics:

- Provide regular project status reports to clients and agency management.
- Use analytics and performance metrics to assess project success and identify areas for improvement.

**Requirements**:

- Bachelor's degree in Marketing, Business Administration, Communications, or related field.
- Proven experience in customer service and project management, preferably in a marketing or advertising agency setting.
- Strong communication and interpersonal skills to effectively interact with clients and internal teams.
- Excellent organizational skills with the ability to manage multiple projects simultaneously.
- Problem-solving mindset and ability to find creative solutions in a fast-paced environment.
- Knowledge of marketing principles, digital marketing trends, and industry best practices.
- Proficiency in project management tools and software.
- Familiarity with budget management and financial tracking.
- Ability to adapt to changing priorities and handle pressure effectively.

**Job Type**: Full-time

**Salary**: 30000 INR - 40,000 INR per month (Based on your experience)

**Benefits**: Work from home

**Schedule**: Day shift

**6 DAYS WORKING**

**Company Culture**: Our company culture is growth-driven, auto-pilot working, KPI-driven, and report-driven. We are always looking for ways to improve our processes and exceed our clients' expectations.

**Salary**: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Day shift

**Experience**:

- Customer support: 4 years (required)

**Language**:

- English (required)
- Tamil (required)

Expected Start Date: 14/08/2023

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