Customer Support Representative

3 weeks ago


Mumbai Maharashtra, India KLICKWATT INFRA PRIVATE LIMITED Full time

Qualification:

- Minimum 6 month prior experience in customer facing roles.
- Excellent communication skills and the ability to anticipate the needs of customers.
- Strong problem solving skills and the ability to make sound judgement calls.
- Organizational and time management skills.
- CRM experience is preferred.
- Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience.

**Skills**:Proficiency in Microsoft Office.

**Experience**:
Minimum 1 year of experience in Customer Relationship or Customer Retention.

Freshers are also encouraged to apply.

**Responsibilities**:
Attend customer calls to provide product and service information.

Make proactive calls to customers for service surveys and feedback.

Ensure adherence to the defined timelines for the resolution of customer queries.

Adhere to the escalation matrix to highlight issues to respective customer complaints.

Collect prompt and accurate customer feedback.

Ensure accurate data entry into the CRM to maintain complete trails of the interactions received.

Assist with EV charging-related issues, orders, refunds, etc.

Monitor the Charging Network to be up and running.

Take ownership of the resolution of customer issues.

Escalate unresolved issues to relevant internal teams.

**Requirements**:
Good communication skills in English.

Familiarity with CRM systems and practices.

Self-motivated to achieve quality and service results.

Proficiency in MS Office.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)



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