Customer Relationship Associate
3 days ago
**Customer Relation Associate** - JHATTSE BUSINESS
**location**: Near Sabzi mandi 6 number puliya, Dehradun
**Primary Responsibilities**
- **Connecting with customers via phone and mail, utilizing mail campaign onboard brands/business on Jhattse Business and**
**Jhattse Marketplace portal.**
- **Find opportunities to pitch Jhattse products to different brands via social media with connections provided **by **the team or by self.**:
**Procedure:
- **
- Step 1: Initiate a call with the customer and inquire about their business type and requirements regarding Billing Software. Understand their expectations and gather information about the specific solution they are seeking.
- Step 2: Provide the customer with detailed information about our product, including its features and pricing.
- Step 3: Carefully document all the information obtained from the customer, including their name, business name, phone number,
Any specific requirements, extra information and time for next time contact, and whether they are a first-time user or switching from another software.
- Step 4: Share relevant product information with the customer on their provided WhatsApp number.
- Step 5: Assist the customer in creating their account and setting up their store. Provide step-by-step guidance to ensure a smooth onboarding process.
- Step 6: Follow up with the customer via a call to verify if they encountered any issues during the onboarding process. Address any concerns they may have and emphasize the benefits of purchasing a subscription pack.
- Step 7: Notify the team when at EOD about the customer progress.
- Step 8: Ensure Closing any open leads promptly connect with customers at their provided time.
- **Incentive:
-**:
- We are offering a fix component stipend of INR **10,000** + a variable performance linked component related to the exceeding success in mail and customer onboarding upto INR 4000. The role is primarily preferable from office.
**Salary**: ₹10,000.00 - ₹14,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Application Question(s):
- Have you read the job description before applying?
**Education**:
- Bachelor's (required)
Ability to Relocate:
- Dehradun, Uttarakhand: Relocate before starting work (required)
Work Location: In person
Application Deadline: 10/02/2024
Expected Start Date: 15/02/2024
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