Senior Client Relationship Manager

2 days ago


Dehra Dun, India PEARL ORGANISATION™ Full time
JOB Description

Build relationships with key employees among customersCreate plans to address clients business needsAdvise clients on creating profitable processesSchedule regular meetings with customers to ensure they are satisfiedAct as point of contact for complaints and escalate issues as appropriateHelp sales team up-sell or cross-sell services and productsEnsure both the company and clients adhere to contract termsStudy competition to find new ways to retain customersSet sales and revenue targets and work diligently to meet themCollaborate with internal teams (e.g. sales, engineers, senior management) to address customers needsRequirements and skills

Proven experience as a Client Relations Manager or Relationship ManagerProven track record of meeting and exceeding targetsBackground in customer service; industry knowledge is a plusExperience tracking relevant KPIs (e.g. customer satisfaction)Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)A customer-oriented attitudeExcellent communication and negotiation skillsProblem-solving aptitudeAbility to work well with a teamBSc/BA in Business Administration, Marketing or a related field



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