Customer Success Executive

2 months ago


Bengaluru, India NeoDove Technologies Pvt. Ltd. Full time

Facilitating thesuccessful onboarding of new customers
- Assessing customer requirements, solving problems, anticipating future needs, and generally serving as the customers’ voice within NeoDove
- Establish clear retention goals and process milestones for the customer and employees to work on.
- Increasing customers LTV and reducing churn
- Achieving annual renewal and upselling revenue targets
- Create and cultivate deep and meaningful relationships with our customers and build their loyalty towards NeoDove, by continuously displaying the value proposition and benefits of NeoDove.
- Get their feedback and represent their voice within the relevant decision junctions to improve our products.
- Assist in creating training courses and educational materials for other members of the department.
- Implementation and execution of systems and handholding of customer’s team to train them and improve onboarding process
- Work diligently towards improving all aspects of the customer experience with NeoDove.
- Handle and resolve customer requests and complaints
- Ensuring that any problem or concerns is resolved in minimum time possible
- Analyse and communicate with customers in overall performance and execution of action plans.
- Use your analytical skills to provide expert advice and data-driven recommendations to generate growth opportunities for our clients.
- Present your analysis and recommendations to the client and provide diligent support to answer any questions they could have regarding NeoDove.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹300,000.00 - ₹350,000.00 per year

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total: 3 years (preferred)

**Speak with the employer**
+91 7849824659
Application Deadline: 16/06/2023
Expected Start Date: 19/06/2023



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