Branch CRM Executive
3 months ago
**Job Title**: Branch CRM Executive
**Location**: Nagercoil
**Department**: Customer Relationship Management
**Reports To**: Branch Manager / CRM Manager
**Job Summary**:
The Branch CRM Executive is responsible for managing customer relationships, enhancing customer satisfaction, and driving retention initiatives within the branch. This role involves direct interaction with customers, understanding their needs, and providing tailored solutions to improve overall customer experience.
**Key Responsibilities**:
**Customer Engagement**:
- Build and maintain strong relationships with customers.
- Address customer inquiries and concerns in a timely and effective manner.
- Conduct regular follow-ups with customers to ensure satisfaction
**Data Management**:
- Maintain accurate customer records in the CRM system.
- Analyze customer data to identify trends and areas for improvement.
**Sales Support**:
- Collaborate with sales teams to identify opportunities for cross-selling and upselling.
- Assist in the development and implementation of customer retention programs.
**Reporting**:
- Generate regular reports on customer feedback, satisfaction levels, and retention metrics.
- Provide insights to management for strategic decision-making.
**Training and Development**:
- Participate in training sessions to enhance knowledge of products and services.
- Educate customers about new offerings and services.
**Compliance**:
- Ensure compliance with company policies and regulatory requirements.
- Protect customer confidentiality and data security.
**Qualifications**:
- Masters’s degree in Business Administration, Marketing, or a related field.
- years of experience in customer relationship management or a similar role.
- Strong communication and interpersonal skills.
- Ability to analyze data and generate reports.
**Skills**:
- Excellent problem-solving abilities.
- Strong organizational skills and attention to detail.
- Customer-oriented mindset with a proactive approach.
- Ability to work collaboratively in a team environment.
**Job Types**: Full-time, Fresher
Pay: ₹10,000.00 - ₹16,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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