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Client Servicing Executive
3 weeks ago
**Client Service Executive**
**Responsibilities**:
- Build relationships with key employees among customers
- Create plans to address client’s business needs
- Advise clients on creating profitable processes
- Schedule regular meetings with customers to ensure they are satisfied
- Act as point of contact for complaints and escalate issues as appropriate
- Help sales team up-sell or cross-sell services and product
- Ensure both the company and clients adhere to contract terms
- Study competition to find new ways to retain customers
- Set sales and revenue targets and work diligently to meet them
- Collaborate with internal teams (e.g. sales, marketing, senior management) to address client’ needs
**Requirements**:
- Proven experience as a Client Service Executive
- Proven track record of meeting and exceeding targets
- Background in client service; industry knowledge is a plus
- Experience tracking relevant KPIs (e.g. Client satisfaction)
- A client-oriented attitude
- Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
- Excellent communication and negotiation skills
- Problem-solving aptitude
- Ability to work well with a team
**Salary**: From ₹220,000.00 per year
**Benefits**:
- Health insurance
Schedule:
- Day shift
Ability to commute/relocate:
- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- client service (required)
- Health insurance
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