Client Services Associate
5 months ago
**Responsibilities**:
- Cultivating solid relationships with clients through the provision of exceptional after-sales service.
- Creating a positive onboarding experience for new clients.
- Identifying ways to overcome clients' initial dislike of company products.
- Maintaining an accurate record of all existing and potential clients.
- Responding to client inquiries in a timely and professional manner.
- Training and providing overall guidance to client service employees.
- Organizing training seminars to enable clients to fully utilize product features and benefits.
- Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.
**Requirements**:
- Bachelor's degree in business administration or an industry-related field.
- Proven experience working as a client servicing executive.
- Proficiency in Microsoft Excel.
- Working knowledge of Customer Relationship Management (CRM) software.
- The ability to work efficiently under pressure.
- Excellent organizational and time management skills.
- Strong analytical and problem-solving skills.
- Effective communication skills.
- Exceptional customer service skills.
**Experience: 1 Year in IT Sales (preferable) / any sales**
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹10,000.00 - ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
Ability to commute/relocate:
- Vilankurichi Road, Coimbatore - 641004, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- Do you have a laptop?
- What's your salary expectation?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Sales: 1 year (preferred)
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