Front Office Assistant

5 months ago


Badshahpur Gurugram Haryana, India Urbanage Landbase Private Limited Full time

**About Urbanage Landbase**:
Urbanage Landbase is a distinguished real estate consultancy firm headquartered in Gurugram, committed to delivering unparalleled services and innovative solutions in the dynamic real estate sector. Our team plays a pivotal role in ensuring exceptional client experiences and fostering lasting relationships.

**Position Overview**:
**Responsibilities**:
1. Client Welcoming and Interaction:

- Extend a warm welcome to clients and visitors, creating a positive first impression.
- Engage with clients in a professional and courteous manner, providing assistance and information

2. Hospitality Experience:

- Leverage your experience from the hospitality and aviation sectors to enhance client interactions.
- Demonstrate an understanding of high-standard service delivery and anticipate client needs effectively

3. Customer Service Excellence:

- Deliver exceptional customer service, addressing client inquiries and concerns promptly and effectively.
- Ensure a high level of satisfaction by providing personalized and attentive service

4. Front Desk Operations:

- Manage front desk operations efficiently, including appointment scheduling, handling inquiries, and coordinating with internal teams.
- Maintain a well-organized and inviting front desk area.

5. Communication Skills:

- Demonstrate clear and effective communication with clients, colleagues, and various stakeholders.

6. Problem Resolution:

- Proactively identify and resolve client issues or concerns.
- Collaborate with relevant teams to address complex matters and ensure client satisfaction

7. Upselling and Promotion:

- Promote additional real estate services and offerings to enhance the client experience.
- Participate actively in initiatives aimed at providing comprehensive solutions.

8. Security and Compliance:

- Ensure compliance with security procedures and maintain confidentiality of client information.
- Collaborate with security personnel to address any safety concerns.

**Qualifications**:

- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Knowledge of real estate operations is a plus.
- Ability to handle client interactions with professionalism and a customer-centric approach.

Pay: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Fixed shift

Ability to commute/relocate:

- Badshahpur, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- What is you current CTC (monthly) ?
- What is you expected CTC (monthly) ?

**Education**:

- Bachelor's (required)

**Experience**:

- Front desk: 1 year (required)

**Language**:

- English (required)

**Location**:

- Badshahpur, Gurugram, Haryana (preferred)

Work Location: In person


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