Front Office Executive
7 months ago
A front office executive plays a crucial role in ensuring smooth operations in the front office or reception area of a company. Here's a typical job description for a front office executive:
**Job Title**: Front Office Executive
**1. Reception Duties**:
- Greet visitors and guests in a professional and courteous manner.
- Answer incoming calls, determine the purpose of the call, and transfer to appropriate personnel or department.
- Manage inquiries and provide accurate information about the company, its services, and products.
- Handle incoming and outgoing mail, packages, and deliveries.
**2. Administrative Support**:
- Maintain office supplies inventory and place orders when necessary.
- Handle basic clerical tasks such as filing, photocopying, and data entry.
**3. Customer Service**:
- Ensure customer satisfaction by providing excellent service to clients, visitors, and staff.
- Address customer complaints or concerns in a timely and professional manner.
- Act as a point of contact for customer inquiries and follow up to ensure resolution.
**4. Communication**:
- Communicate effectively with internal teams and external stakeholders.
- Relay messages and information accurately and promptly.
- Assist in drafting and proofreading correspondence and documents.
**5. Multitasking and Organization**:
- Manage multiple tasks simultaneously while maintaining attention to detail.
- Prioritize tasks effectively to meet deadlines and objectives.
- Keep the reception area clean, organized, and presentable at all times.
**6. Technology Proficiency**:
- Familiarity with basic office software including Microsoft Office Suite (Word, Excel, Outlook).
**7. Professionalism**:
- Maintain a professional appearance and demeanor at all times.
- Uphold confidentiality and handle sensitive information with discretion.
- Demonstrate a positive attitude and willingness to assist others.
**Requirements**:
- Strong communication, interpersonal, and customer service skills.
- Excellent organizational and time management abilities.
- Proficiency in Microsoft Office Suite and basic office equipment.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
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