Front Desk Officer

2 months ago


Kochi, India SkinSecrets Full time

**Experience: More than 1year with clinic or hospital industry**

**Language Efficiency: Fluent in English and mother tongue**
- Welcome the customer with pleasant smile and positive body language.
- Answering the phone calls with the sense of obligation and with Namaste culture.
- Maintenance of appointments registers of patients and corporate clients
- Generating and Dispatching medical reports to the clients
- Handles and manages all customer relation activities
- Registration and Billing of Customers
- Maintaining the record of the patients
- To educate clients on any running offers based upon the procedure selected.
- Taking feedback of the customer through google review, coordination for the pickup of reports.
- Handling over flow of customer from Billing Desk.
- In case customer has any queries/ complaint same needs to be resolved at their level, if not then escalate it to appropriate department.

**Activity List**:

- Billing
- Registrations
- Patient Quires
- Telephone
- Report Delivery
- Customer Feedbacks
- E - doc

**Salary**: ₹13,000.00 - ₹18,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)

**Speak with the employer**
+91 9207170555
Expected Start Date: 01/08/2023


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