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Front Desk Officer
2 months ago
**Experience: More than 1year with clinic or hospital industry**
**Language Efficiency: Fluent in English and mother tongue**
- Welcome the customer with pleasant smile and positive body language.
- Answering the phone calls with the sense of obligation and with Namaste culture.
- Maintenance of appointments registers of patients and corporate clients
- Generating and Dispatching medical reports to the clients
- Handles and manages all customer relation activities
- Registration and Billing of Customers
- Maintaining the record of the patients
- To educate clients on any running offers based upon the procedure selected.
- Taking feedback of the customer through google review, coordination for the pickup of reports.
- Handling over flow of customer from Billing Desk.
- In case customer has any queries/ complaint same needs to be resolved at their level, if not then escalate it to appropriate department.
**Activity List**:
- Billing
- Registrations
- Patient Quires
- Telephone
- Report Delivery
- Customer Feedbacks
- E - doc
**Salary**: ₹13,000.00 - ₹18,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (required)
**Speak with the employer**
+91 9207170555
Expected Start Date: 01/08/2023
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