Front Office Supervisor
7 months ago
1. Ensure Outstanding customer care at all times.
2. Maintains a friendly, cheerful, and courteous demeanour at all times.
3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
4. Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
5. Uses suggestive selling techniques to sell room nights, and increase occupancy and revenue.
6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.
7. Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
8. Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
9. Adhere to company credit limit/floor limit policies.
10. Allocate rooms to expected arrivals after checking the guest’s preferences and special requests.
11. Build strong relationships and liaise with all other departments especially housekeeping, reservations, etc.
12. Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb), and paging for in-house guests.
13. Cross Check all billing instructions are correctly updated
14. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
15. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
16. Performs other duties as assigned, requested, or deemed necessary by management.
17. Ensure the Front office log book and the hotel log book are always updated and actioned upon.
18. Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD.
19. Participate in hotel committees and task force assignments.
20. Assist all departments in servicing the guests during high volume periods.
21. Takes responsibility in the absence of the Duty Manager / Front office manager
22. As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.
**Job Types**: Full-time, Permanent
**Salary**: ₹21,000.00 - ₹25,000.00 per month
**Benefits**:
- Commuter assistance
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
Schedule:
- Rotational shift
Supplemental pay types:
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 9446899122
-
Front Office Supervisor
7 months ago
Kochi, India Teamsource Enterprises Full timeOne of our leading client for working with hospitality industry is urgently looking for a **Fron**t O**ffice superviso**r for their 4 star HOTEL at Kakanad-Kochi Education: Graduate /Diploma in Hotel Management Gender: Female Experience: Minimum 2 plus years experience as an Front office supervisor/Executive in a reputed Hotels/Resorts. **Job Types**:...
-
Front Office Office Supervisor
6 months ago
Kochi, India Affable Management Services Full time**Front Office Office Supervisor (Male), 4 star Hotel, Kochi** Salary - Rs. 22,000/- to Rs 25,000/- plus free food and accommodation Qualification: degree or diploma in hotel management. Job Location: Kochi Industry: 4 Star Hotel **Salary**: ₹22,000.00 - ₹25,000.00 per month Schedule: - Day shift **Education**: - Diploma...
-
Front Office Executive
2 months ago
Thrikkakara, Kochi, Kerala, India Spacelance Office Solutions P Ltd Full time**Company Description** Spacelance Office Solutions located in in Kakkanad, Kochi, Kerala, offers flexible office solutions for today's fast-moving business environment. They provide Virtual Offices and Smart Workspace solutions across major Indian cities, offering services like local addresses, telephone numbers, reception support, and assistance with...
-
Front Office Receptionist
6 months ago
Kochi, India Hilux Inn Full timeJob Title: Front Office Receptionist Location: Kochi, Kerala, India Property Name: Hilux Inn **Job Description**: Position Overview: We are currently seeking a Front Office Receptionist to be the first point of contact for our valued guests and provide them with a warm and welcoming experience. As a Front Office Receptionist at Hilux Inn, you will be...
-
Front Office Executive
6 months ago
Kochi, Kerala, India IPCS Global solutions pvt ltd Full timeResponsible for regular ERP system management and updating. - Responsible for in house marketing activities & Digital promotions. - Stationery and Asset Management. - Receive and direct visitors and clients - General clerical duties - Maintain electronic and hard copy filing system - Retrieve documents from filing system - Handle requests for information and...
-
Front Office Assistant
6 months ago
Kochi, Kerala, India IPCS Global Full timeResponsible for regular ERP system management and updating. - Responsible for in house marketing activities & Digital promotions. - Stationery and Asset Management. - Receive and direct visitors and clients - General clerical duties - Maintain electronic and hard copy filing system - Retrieve documents from filing system - Handle requests for information and...
-
Front Office Supervisor
6 months ago
Kochi, India Saj Earth Resort Full timeFacilitate smooth check-in and check-out of guests Allocation of rooms sensibly Answering and processing the guest requests Preparing invoices of the guests Maintaining all documentation as per company policy **Salary**: ₹20,000.00 - ₹25,000.00 per month Schedule: - Rotational shift **Experience**: - front office: 3 years (required) **Speak...
-
Front Office Assistant
6 months ago
Kochi, India Affable Management Services Full time**Front office Executive, 1+yr exp, Kochi** We are looking for a dedicated and energetic Front office Executive. Understanding of the education industry interact with students and assist them with admissions ability to achieve the given monthly targets keep records and manage admission related Job Title: Front office Executive Job Location:...
-
Front Office Assistant
6 months ago
Kochi, India Metro Mind Hospital Full time**A front office assistant is a person who performs administrative tasks in an office environment**.**Some of the responsibilities of a front office assistant are**, - Scheduling and confirming appointments - Directing incoming calls and welcoming visitors - Handling basic inquiries - Providing administrative support to executives such as making travel...
-
Front Office and Telecaller
6 months ago
Kochi, India Armstrong Safety Lockers Full timePosition: Front Office and Telecaller Gender Preference: Women **Responsibilities**: Handle front office duties with professionalism and efficiency. Manage incoming calls and provide excellent telephonic assistance. Greet and assist visitors, ensuring a welcoming environment. Maintain organized records of calls, appointments, and...
-
Supervisor-front Office
6 months ago
Kochi, India Marriott International, Inc Full time**Job Number** 24017534 **Job Category** Rooms & Guest Services Operations **Location** The Artiste Kochi a Tribute Portfolio Hotel, W8V8 QV8 Project site, Prestige Forum Mall, Bund Rd, Kochi, Kerela, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...
-
Front Office
7 months ago
Kochi, India AAR LOANS AND CONSULTANT Full timewe are hiring front office smart english should be fluent time:11.30 to 6 location:vythilla kochi contact: 9605544763 **Salary**: ₹12,000.00 - ₹18,000.00 per month Schedule: - Day shift Work Location: In person **Speak with the employer** +91 9605544763
-
Front Office Assistant
6 months ago
Kochi, India IBI Fitness Full timeFront Desk Representative responsibilities include: - Keeping front desk tidy and presentable with all necessary material - Greeting and welcoming desks as they approach the front desk - Answering questions and addressing complaints - **Hiring a Front Desk Representative? **_ **Job brief** We are looking for a pleasant **Front Desk Representative **to...
-
Front Office
6 months ago
Kochi, India Affable Management Services Full timePosition : Front Office Location : Thammanam, Kochi Salary : 15k Gender : Female Years of experience : 2 **Salary**: ₹15,000.00 per month Schedule: - Day shift **Experience**: - total work: 2 years (preferred) - Front Office: 2 years (preferred) **Speak with the employer** +91 9539371003
-
Front Office Manager
2 months ago
Kochi, India GREATBELL HR Consultancy Services PVT LTD Full timeFront Office Manager is responsible for entire operations of Front Office Department. Guest Relations, Reservations, create guest database, manage online booking platforms, promote room sales and revenue, coordinate with other departments like food and beverage service, production, housekeeping, etc. Ensure that C Forma are properly updated online in-order...
-
Front Office
7 months ago
Kochi, Kerala, India AEC Studies Pvt. Ltd. Full timeWe are currently seeking a highly motivated and reliable individual to join our team as a Front Office in our educational institution. As a front office staff member, you will play a crucial role in ensuring the smooth functioning of our institution by providing excellent customer service to students, parents, and staff. **Responsibilities** - Greeting and...
-
Front Office Executive
3 weeks ago
Kochi, India Cochin International School Full timeCompany Description Trivandrum International School (TRINS) founded Cochin International School (COCHINS) in 2019, offering International Baccalaureate (IB) and Cambridge programmes. Our schools focus on creating self-confident, responsible individuals with a passion for learning. Located in Kochi, our campus provides a modern yet natural environment for...
-
Front Office Executive
3 weeks ago
Kochi, India Cochin International School Full timeCompany Description Trivandrum International School (TRINS) founded Cochin International School (COCHINS) in 2019, offering International Baccalaureate (IB) and Cambridge programmes. Our schools focus on creating self-confident, responsible individuals with a passion for learning. Located in Kochi, our campus provides a modern yet natural environment for...
-
Front Office Executive
3 weeks ago
Kochi, India Cochin International School Full timeCompany Description Trivandrum International School (TRINS) founded Cochin International School (COCHINS) in 2019, offering International Baccalaureate (IB) and Cambridge programmes. Our schools focus on creating self-confident, responsible individuals with a passion for learning. Located in Kochi, our campus provides a modern yet natural environment for...
-
Front Office Admin
6 months ago
Kochi, India Britfort Academy Full time**Urgent Hiring!!** **Location: Britfort Academy, Trivandrum**Responsibilities**:_ - Keeping the guests/visitors comfortable while they are waiting in the Front office. - Ensuring that the front office is maintained in a presentable manner. - Handle and resolve complaints or concerns in a timely and effective manner. - Handle administrative tasks such as...