Sales Support
2 weeks ago
**Roles and responsibilities**:
- Address grievances faced by any client and look to address this immediately
- Providing troubleshooting assistance for customer orders, account statuses and relevant problems
- Providing data and guides to help the sales team
- Be the connect point between the sales team and backend team
- Will be the information provider to the sales team
- Manage sales tracking tools and report on important information
- Review pending orders and specific customers requests to ensure excellent customer service and customer experience
- Ensuring that all work orders are raised, drawings and QC reports are all provided within the given timelines.
- Documentation of the orders and its journey.
**Requirements and skills**
- Proven work experience as a Sales support specialist or Sales support associate
- Hands on experience with ERP systems is preferred
- Proficiency with MS Office Suite
- Understanding of customer service practices
- Good communication skills
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹15,000.00 - ₹35,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Internet reimbursement
Shift:
- Day shift
**Experience**:
- total work: 1 year (required)
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