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Conversation Design Associate

4 months ago

Mumbai, India Haptik Full time

#### What do we want to accomplish and why do we need you?

Haptik is one of the world's largest Conversational AI companies, having reached over 550+ million devices, and processed over 7+ billion conversations till date. Haptik has been at the forefront of the paradigm shift of interaction from clicks to conversations. Haptik’s self-serve Enterprise CX platform empowers brands to build Intelligent Virtual Assistants that power the entire lifecycle from purchase to support, thereby accelerating top-line revenues and improving operational efficiencies. With a 400+ member strong team that is set to double in the coming year, Haptik is truly poised to drive the world’s transition to AI-powered conversations.

### **What will you do every day?**
- Understand business requirements and craft conversational dialogue flows aimed at solving end user queries and delivering value to our customers
- Ability to synthesize multiple perspectives (Clients, Developers, Program Managers) and create clear, compelling conversational journeys
- Proactively identify impediments and provide resolutions during the Design and Ideation phases of a project
- Be an expert user of the Haptik platform to create virtual assistants in accordance with business requirements and bring ideas into reality.
- Consult or walkthrough clients on design solutions for their virtual assistance requirements
- Help drive innovation and continuous improvement in bot quality and related business processes.
- Help the delivery team scale up by identifying opportunities to reuse solutions and improve automation
- Provide feedback to the product team regarding improvement/changes to the Haptik Platform

###

### Requirements*
- Bachelor’s Degree in any field (Design, UX or Writing preferred)
- At least 1 year of experience in a similar role
- Proficiency in spoken and written English along with editing and proof-reading skills (word choice, grammar, and style)
- Should be able to display critical thinking and logical reasoning skills
- Should have a creative outlook and a keen eye for detail
- Self-driven, comfortable with a fast-paced, always-on, highly ambiguous environment
- Fluency in other languages apart from English is a bonus
- A clear understanding of Natural Language Processing (NLP) is a bonus
- Demonstrates initiative, a self-starter with analytical skills, attention to detail, problem-solving, and decision-making abilities
- Ability to derive insights from data and build an actionable strategy based on analysis
- Passion about conversational AI (especially virtual assistants) a must.
- This role provides you access to the Personally Identifiable Information or Protected health information for which you will be abide to follow secure data handling practices to safeguard and protect such data.

### Tell me more about Haptik
- On a roll: Announced a major strategic partnership in April 2019 with Jio in a $100 million deal.
- Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.
- Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.
- Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024.
- Emerging technology: We are moving to an AI first world, and Haptik is one of the largest AI first companies globally, based out of India.
- Great customers: Some of the most notable brands in the world - Oyo Rooms, Ola Cabs, Dream11, Whirlpool, Jio, Disney Hotstar, Zurich Insurance
- Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.
- Working hard for things that we don't care about is stress, but working hard for something we love is called passion At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness._