Customer Support(Air Freight)

2 months ago


New Delhi, India Bharat logistic solutions pvt ltd Full time

Must Having Experience in Freight forwarding Company as a customer support of Air( Export & import)

**Scope of Position**

Ensure timely and accurate movement of freight and information, while providing exceptional customer service.

**Major Duties and Responsibilities**
- Ensure smooth and timely freight process flow
- Track and trace shipments as required
- Utilize Process Monitors and Workflows on daily basis
- Ensure timely movement and delivery of freight to customers
- Ensure documents are timely sent to customer or broker for customs purposes
- Ensure accurate and timely client invoicing
- Interact with our customers in arranging their shipments, exceeding customer service expectations
- Contribute to maintain strong relationships with suppliers (airlines, liners, and others)
- Understand department process flow, constantly looking for areas of improved efficiency
- Ensure all customers' standard operating procedures are followed and updated

**Qualifications**
- Logistics related education is mandatory.
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Pro-active, strong organizational skills
- Good computer skills (Excel, Word, PowerPoint)
- Fluent in English

**Salary**: ₹9,262.10 - ₹26,736.36 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 9043339404
Application Deadline: 29/06/2023
Expected Start Date: 20/07/2023


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