Opening for Customer Service Associate Presales
3 weeks ago
ustomer Service Associate_Presales
Job Details & Requirements
Designation: Customer Service Associate
Process Type
- Voice
Experience
- 3 to 6 months experience in Telesales (Preferable)
Gender Preference: Female only
Shift Timing: 8am to 9pm (Rotational 8 hours shift)
Qualification
- Any Graduate/HSC
**Salary**: ₹12,000 - ₹17,000 per month
**Requirements**:
Should be ready to work for the Voice process
Must have an excellent command & fluency in English along with any of the lingual languages.
Clarity of speech and thought is expected with basic computer knowledge.
Ready for rotational shifts & rotational week offs.
Immediate joiners Preferred.
Answer incoming calls from customers with inquiries on product orders
Assist various departments in facilitating sales of all products in the company portfolio
Analyze customer issues and assist in resolving within the required timeframe
Coordinate with customers and ensure appropriate questioning to identify issues
Manage all customer inquiries and summarize to present to management
Administer and prioritize customer tasks and ensure achievement of all deadlines within the required timeframe.
Maintain accuracy of all data and verify the same for all customer services
Proven customer service/support experience
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
Excellent communication and presentation skills.
Manage time effectively.
**Job Types**: Full-time, Permanent
**Salary**: ₹12,000.00 - ₹17,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Ability to commute/relocate:
- Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Tele sales: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
**Speak with the employer**
+91 9699536143
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