Opening for Customer Service Associate Presales

7 months ago

Nagpur, India SRP Consultants Full time

ustomer Service Associate_Presales

Job Details & Requirements

Designation: Customer Service Associate

Process Type
- Voice

Experience
- 3 to 6 months experience in Telesales (Preferable)

Gender Preference: Female only

Shift Timing: 8am to 9pm (Rotational 8 hours shift)

Qualification
- Any Graduate/HSC

**Salary**: ₹12,000 - ₹17,000 per month

**Requirements**:
Should be ready to work for the Voice process

Must have an excellent command & fluency in English along with any of the lingual languages.

Clarity of speech and thought is expected with basic computer knowledge.

Ready for rotational shifts & rotational week offs.

Immediate joiners Preferred.

Answer incoming calls from customers with inquiries on product orders

Assist various departments in facilitating sales of all products in the company portfolio

Analyze customer issues and assist in resolving within the required timeframe

Coordinate with customers and ensure appropriate questioning to identify issues

Manage all customer inquiries and summarize to present to management

Administer and prioritize customer tasks and ensure achievement of all deadlines within the required timeframe.

Maintain accuracy of all data and verify the same for all customer services

Proven customer service/support experience

Strong phone contact handling skills and active listening

Familiar with CRM systems and practices

Excellent communication and presentation skills.

Manage time effectively.

**Job Types**: Full-time, Permanent

**Salary**: ₹12,000.00 - ₹17,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Rotational shift

Ability to commute/relocate:

- Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Tele sales: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 9699536143

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