Aftersales Executive

5 months ago

Okhla Industrial Area Phasei Delhi Delhi, India Uboard India Limited Full time

**Position Summary**:
**Key Responsibilities**:

- Respond promptly and professionally to customer inquiries and concerns regarding products/services.
- Coordinate with internal departments, including sales, logistics, and technical support, to address customer issues and ensure timely resolution.
- Handle customer complaints and escalations, investigating the root cause of issues and implementing corrective actions as needed.
- Build and maintain strong relationships with customers through regular communication and follow-up to ensure their ongoing satisfaction and loyalty.
- Provide product/service information, demonstrations, and troubleshooting assistance to customers as needed.
- Process returns, exchanges, and refunds according to company policies and procedures.
- Maintain accurate records of customer interactions, transactions, and resolutions in the CRM system.
- Collaborate with cross-functional teams to identify areas for improvement in products, services, or processes based on customer feedback.
- Assist in the development and implementation of after-sales support strategies and initiatives to enhance customer satisfaction and loyalty.

**Qualifications**:

- Bachelor's degree or equivalent practical experience in business, marketing, or a related field.
- Proven experience in a customer service or after-sales support role, preferably in [Toy industry].
- Excellent communication skills, both verbal and written, with the ability to effectively interact with customers and internal stakeholders.
- Strong problem-solving and decision-making abilities, with a proactive and solution-oriented approach.
- Ability to multitask, prioritize tasks, and manage time efficiently in a fast-paced environment.
- Proficiency in using CRM software and other relevant tools/systems for managing customer interactions and data.
- A customer-centric mindset with a passion for delivering exceptional service and exceeding customer expectations.

**Job Types**: Full-time, Permanent

**Salary**: ₹16,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 2 years (required)

Work Location: In person

**Speak with the employer**
+91 9999999999

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