Aftersales Executive

5 months ago

Delhi Delhi, India Uboard India Limited Full time

**Position Summary**:
**Key Responsibilities**:

- Respond promptly and professionally to customer inquiries and concerns regarding products/services.
- Coordinate with internal departments, including sales, logistics, and technical support, to address customer issues and ensure timely resolution.
- Handle customer complaints and escalations, investigating the root cause of issues and implementing corrective actions as needed.
- Build and maintain strong relationships with customers through regular communication and follow-up to ensure their ongoing satisfaction and loyalty.
- Provide product/service information, demonstrations, and troubleshooting assistance to customers as needed.
- Process returns, exchanges, and refunds according to company policies and procedures.
- Maintain accurate records of customer interactions, transactions, and resolutions in the CRM system.
- Collaborate with cross-functional teams to identify areas for improvement in products, services, or processes based on customer feedback.
- Assist in the development and implementation of after-sales support strategies and initiatives to enhance customer satisfaction and loyalty.

**Qualifications**:

- Bachelor's degree or equivalent practical experience in business, marketing, or a related field.
- Proven experience in a customer service or after-sales support role, preferably in [Toy industry].
- Excellent communication skills, both verbal and written, with the ability to effectively interact with customers and internal stakeholders.
- Strong problem-solving and decision-making abilities, with a proactive and solution-oriented approach.
- Ability to multitask, prioritize tasks, and manage time efficiently in a fast-paced environment.
- Proficiency in using CRM software and other relevant tools/systems for managing customer interactions and data.
- A customer-centric mindset with a passion for delivering exceptional service and exceeding customer expectations.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹14,000.00 - ₹16,000.00 per month

Schedule:

- Day shift
- Morning shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**

+91 9999999999

  • Aftersales Executive

    6 months ago

    Wazir Pur III, Delhi, Delhi, India Regal Kitchen Foods Limited Full time

    **Company Description** **Role Description** Regal Kitchen Speciality Foods Pvt. Ltd is seeking a **After Sales Executive**. This is a full-time 9-6, on-site role, 6 days working located at B-3 Basement G.T Karnal road Near telephone exchange. Delhi-110033 **Requirement** After Sales support and Backend Sales coordinator Prepare appropriate...

  • After Sale Executive

    1 month ago

    Delhi, Delhi, India Uboard India Limited Full time

    Uboard India Ltd is looking for an After Sale Executive to join our team. The after sale executive will be responsible for managing customer interactions post-sales, resolving product-related issues, and ensuring customer satisfaction. **Key Responsibilities**: **1. Customer Support**: - Handle red phone queries related to product issues and aftersales...

  • Customer Care Executive

    2 months ago

    Okhla Industrial Area Phase-i, Delhi, Delhi, India Uboard India Limited Full time

    Uboard India Ltd is looking for an Aftersales Executive to join our team. The Aftersales Executive will be responsible for managing customer interactions post-sales, resolving product-related issues, and ensuring customer satisfaction. **Key Responsibilities**: **1. Customer Support**: - Handle red phone queries related to product issues and aftersales...

  • Customer Care Executive

    2 months ago

    Okhla Industrial Area Phase-i, Delhi, Delhi, India Uboard India Limited Full time

    Uboard India Ltd is looking for an Aftersales Executive to join our team. The Aftersales Executive will be responsible for managing customer interactions post-sales, resolving product-related issues, and ensuring customer satisfaction. **Key Responsibilities**: **1. Customer Support**: - Handle red phone queries related to product issues and aftersales...

  • IT Sales Executive

    5 months ago

    Badarpur, Delhi, Delhi, India Teleforce Full time

    IT sales professionals work closely with customers to understand their needs, offer appropriate IT solutions, and generate sales. They are responsible for building and maintaining relationships with clients, conducting product **demonstrations,** **negotiating **contracts, closing deals and providing aftersale service as a **support.** Pay: ₹12,000.00 -...

  • Country Manager

    1 month ago

    Delhi, Delhi, India Maruti Suzuki India Limited Full time

    Job DescriptionWe are seeking a highly skilled Country Manager - Service to lead our aftersales business development activities in assigned countries. The ideal candidate will have a strong understanding of dealer service operations and customer engagement activities, as well as business acumen and communication skills to deal with distributor top management...

  • International Service Development Manager

    3 weeks ago

    Delhi, Delhi, India Maruti Suzuki India Limited Full time

    Job Title: Country Service Business ManagerRole Overview:Maruti Suzuki India Limited is hiring a Country Service Business Manager to lead our Aftersales business development activities in assigned countries. The successful candidate will be responsible for supporting distributors on various Service-related issues and driving business growth.Key...

  • Aftersales Executive

    5 months ago

    Okhla Industrial Area Phase-i, Delhi, Delhi, India Uboard India Limited Full time

    **Position Summary**: **Key Responsibilities**: - Respond promptly and professionally to customer inquiries and concerns regarding products/services. - Coordinate with internal departments, including sales, logistics, and technical support, to address customer issues and ensure timely resolution. - Handle customer complaints and escalations, investigating...

  • Aftersales Executive

    2 months ago

    Okhla Industrial Area Phase-i, Delhi, Delhi, India Uboard India Limited Full time

    **Position Summary**: **Key Responsibilities**: - Respond promptly and professionally to customer inquiries and concerns regarding products/services. - Coordinate with internal departments, including sales, logistics, and technical support, to address customer issues and ensure timely resolution. - Handle customer complaints and escalations, investigating...

  • Country Manager

    4 months ago

    New Delhi, India Maruti Suzuki India Limited Full time

    Job Description We are hiring for the role of a  Country Manager - Service,  a full-time role in MSIL, looking for people who have the passion to change the landscape of the Automobile industry, Here are the roles that will be offered to the selected candidate: The key role is to carry out Aftersales business development activities and support...