Aftersales Executive

**Position Summary**:
**Key Responsibilities**:

- Respond promptly and professionally to customer inquiries and concerns regarding products/services.
- Coordinate with internal departments, including sales, logistics, and technical support, to address customer issues and ensure timely resolution.
- Handle customer complaints and escalations, investigating the root cause of issues and implementing corrective actions as needed.
- Build and maintain strong relationships with customers through regular communication and follow-up to ensure their ongoing satisfaction and loyalty.
- Provide product/service information, demonstrations, and troubleshooting assistance to customers as needed.
- Process returns, exchanges, and refunds according to company policies and procedures.
- Maintain accurate records of customer interactions, transactions, and resolutions in the CRM system.
- Collaborate with cross-functional teams to identify areas for improvement in products, services, or processes based on customer feedback.
- Assist in the development and implementation of after-sales support strategies and initiatives to enhance customer satisfaction and loyalty.

**Qualifications**:

- Bachelor's degree or equivalent practical experience in business, marketing, or a related field.
- Proven 1 year experience in a customer service or after-sales support role, preferably in [Toy industry].
- Excellent communication skills, both verbal and written, with the ability to effectively interact with customers and internal stakeholders.
- Strong problem-solving and decision-making abilities, with a proactive and solution-oriented approach.
- Ability to multitask, prioritize tasks, and manage time efficiently in a fast-paced environment.
- Proficiency in using CRM software and other relevant tools/systems for managing customer interactions and data.
- A customer-centric mindset with a passion for delivering exceptional service and exceeding customer expectations.

**Job Types**: Full-time, Permanent

Pay: ₹16,000.00 - ₹18,000.00 per month

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Okhla Industrial Area Phase-i, Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- After-sales service: 1 year (required)
- Customer service: 1 year (required)
- total work: 1 year (required)

Shift availability:

- Day Shift (required)

Work Location: In person

Application Deadline: 30/09/2024
Expected Start Date: 01/10/2024