Customer Care Executive
2 months ago
Uboard India Ltd is looking for an Aftersales Executive to join our team. The Aftersales Executive will be responsible for managing customer interactions post-sales, resolving product-related issues, and ensuring customer satisfaction.
**Key Responsibilities**:
**1. Customer Support**:
- Handle red phone queries related to product issues and aftersales services.
- Address customer complaints by scheduling visits to inspect the issues.
- Provide solutions to customers' product-related concerns efficiently.
**2. Complaint Resolution**:
- Manage and resolve complaints within specified timelines.
- Ensure thorough investigation of the problem and appropriate action for resolution.
**3. Ticket Management**:
- Raise tickets for customer issues in the system and follow up until resolution.
- Monitor ticket status and provide regular updates to customers.
**4. Coordination with Technical Teams**:
- Work closely with the technical and service teams to resolve product defects or malfunctions.
- Ensure timely availability of spare parts for replacements.
**5. Customer Visits**:
- Conduct customer visits when necessary to assess and resolve product-related problems.
- Prepare reports after customer visits outlining the issues and steps taken.
**6. Feedback and Reporting**:
- Gather feedback from customers regarding their experience post-service.
- Report key customer service metrics and improvement areas to the management.
**Qualifications**:
- **Education**: Graduate in any discipline.
- **Experience**: Minimum 6 months to 1 year of experience in aftersales or customer service, preferably in a manufacturing environment.
- **Skills**:
- Strong communication skills and a customer-oriented attitude.
- Should be a good listener with high levels of patience, politeness, and calmness while interacting with customers.
- Ability to manage complaints and provide quick resolutions.
- Knowledge of raising and managing tickets in service systems.
- Willingness to travel for customer visits as required.
- Proficient in MS Office (Excel, Google sheets, etc.).
**Job Types**: Full-time, Permanent
Pay: ₹16,000.00 - ₹22,000.00 per month
Schedule:
- Day shift
- Morning shift
Supplemental Pay:
- Overtime pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Okhla Industrial Area Phase-i, Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- After-sales service: 1 year (required)
- Customer service: 1 year (required)
- total work: 1 year (required)
Shift availability:
- Day Shift (required)
Work Location: In person
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